- 整體 3
- 食物 5
- 服務 2
- 氛圍 4
Disappointing First Impression at 34 Mayfair
I had high expectations for 34 Mayfair, but unfortunately, our experience started on the wrong foot due to the hostess, Veronica. We had a 9:00 PM reservation for four, booked through OpenTable. My mother, an elderly woman with an injured eye who understands English but finds it slightly difficult to speak, arrived just a few minutes early.
When my mother mentioned that the reservation was under my name, “Alhanof,” Veronica gave the iPad a quick glance and replied dismissively, “I can’t find your reservation.” Her tone and demeanor were unhelpful and rude—she made no effort to assist or try to understand my mother. Feeling frustrated, my mother called me and handed Veronica the phone. I reiterated the reservation details, but Veronica continued to show no interest in resolving the situation. She handed the phone back to my mother, maintaining an unwelcoming expression, and again stated she couldn’t find the reservation.
I arrived shortly after and showed the confirmation email, at which point she reluctantly asked a colleague to escort us to our table. What struck me most was watching Veronica throughout the evening—she warmly greeted every other guest, escorted them to their tables with a smile, and handed them menus. It left me wondering if my mother’s appearance, as a hijabi, influenced her behavior.
On a brighter note, our server, Raquel, was fantastic, and the food was excellent—no complaints there. However, the initial encounter with Veronica cast a shadow over the evening and ruined the ambiance.
First impressions matter, and this experience was disappointing. I hope the restaurant addresses such behavior to ensure all guests are treated with respect and hospitality.