- 整體 1
- 食物 1
- 服務 1
- 氛圍 5
I recently had an experience at 360 Steakhouse at Harrah's Council Bluffs, and unfortunately, it didn’t live up to expectations. From the moment we were seated, the service felt lackluster. Our server, Megan, didn’t seem to prioritize us, as our drinks were frequently left empty for long stretches of time. When our steaks arrived, they were cooked much rarer than we had requested, which was a big disappointment.
Megan mentioned she would check in to ensure everything was to our liking, but over 20 minutes passed before she returned to our table, leaving us feeling overlooked and ignored. It was evident that when she interacted with the table next to us, her demeanor completely changed—she was engaging, friendly, and even laughing with them. But when she came back to us, her tone was cold, short, and as if we were an inconvenience.
The food itself was also underwhelming. The steak, despite being cooked incorrectly, lacked the flavor and quality we had anticipated for the price. The service, combined with the food falling short of expectations, made the experience far from enjoyable. The only redeeming quality was the breathtaking view, which helped salvage the evening, but it wasn't enough to make up for the disappointing service.
Overall, the combination of inattentive service, inconsistent attitude, and subpar food left a sour impression. It’s a shame, as the restaurant has so much potential with its location and ambiance, but I hope they address these issues to improve the experience for future guests.
360 Steakhouse - Harrah's Council Bluffs已在1天前回覆Thanks for the review, Lexi. We're truly sorry to hear that your experience at 360 Steakhouse didn't meet your expectations. We take your comments about the service and food very seriously and are disappointed to hear that they were not up to par. We strive to provide a memorable experience for all our guests and we're sorry we fell short this time. Your feedback will be shared with our team to help us improve. We hope you'll give us another chance to turn your experience around in the future.