- 整體 2
- 食物 2
- 服務 2
- 氛圍 4
We came to Alain Ducasse for most of our celebrations however this recent one truly disappointed us. Having dined in this restaurant since 16 years ago and truly enjoyed the unique service, food quality and ambience, I doubt we would come back again.
First of all, 3 major Services which would not anticipate at any Michelin starred restaurant, let alone is 3* here 1) the bread served cold, with only 3 limited options. We have asked for refill but need to remind the waiter to twice to bring it over 2) one of the cutlery ( knife) was dirty, and have food reside on it, it’s honestly disgusting. The staff did not pay attention to at all and did not apologize but only brining it a new one when asked for it. 3) my partner had a strict dietary requirement however when the waiter explaining the butter, non-alcoholic pastry - he has them swapped, again appalling.
Coming to the food quality: the only dish we enjoyed was hand-diver scallop. Acknowledged its seasonal tasting menu however some of the dishes could have done better like previous lobster and chicken. The farmhouse veal fillet is horrible and tasteless, despite smoked ricotta and green peas surrounding. Finally, the assortment of French cheeses, it’s no longer a cheese trolley, they provided 3 choices which it’s so-so option.
Overall, the ambience remains elegance and romantic however I would not recommend celebrating any occasions here, the staff seems very young and limited experience, just ignored it and treat you like normal customers. It’s no longer as special like as before I would say. Also, don’t expect much from this restaurant in terms of food quality as there’re much better French restaurants ( without starred) that have better service and taste than them - with very affordable price ( 1/7 of overall price)
