- 整體 1
- 食物 4
- 服務 1
- 氛圍 3
My husband and I are members of the zoo and eat at Albert’s almost once a week. We have always had great experience until today. I made a reservation for 6 adults accidentally not remembering that we have a 10 month old that would need a high chair making it 7. I inform the waitress of my mistake and she says ok that’s fine and we wait thinking that we’d be seated momentarily… 10 minutes roll by, I get up and ask the hostess what the status is of our table is because my diabetic father needed to eat soon or his sugar was going to drop and the hostess, Ariana, said she didn’t have any tables available, even though we had a reservation. So I look in the dining room and there are several tables next to one another that are open and I inform them of so and they say we can’t put them together horizontally because of the servers path, ok great how about putting them vertically… no we can’t do that either. Ok why is that. Because we can’t. But why I don’t understand. Because it’s against the wall… ok so are these other tables. Our manager won’t allow us to. Great go get your manager. Tara, the manager, comes up and i say I have a reservation, my dad’s sugar is dropping and we’ve now been waiting over 20 mins. I say it seems as though if there’s no cheeseburger button, they can’t make a cheeseburger. She gets SUPER HUFFY and says don’t talk about my staff that way. Well Tara, your hostess Ariana started with attitude with us so we are looking for a solution here. She says your table is being bussed and i walked away. When we were seated Mark the waiter changed our experience immediately, he was so attentive, he was the epitome of excellent customer service. He and the food were excellent. Your front of house staff and manager on duty need a serious lesson in customer service. When I asked Ariana about our table and told her about my dad’s sugar dropping she should have said I’m so sorry your tables not ready yet but can I get your guest some orange juice or something.