- 整體 4
- 食物 4
- 服務 1
- 氛圍 4
I organised the booking of this venue on behalf on a group of 10 friends. 7 of the group arrived early. We were taken to our seats, waiting for the remainder of the party. Two members of the party wanted to hang up their coats, but there did not seem to be anywhere to do this. They went for front of house, but again there was no member of the team around, causing a bit of confusion.
Nobody came to the table after seating to ask if we needed drinks, or even water. After the remainder of the ground arrived on schedule, again nobody came to take a drinks order. I personally tried to catch the eye of both the (overworked) waitress, and also the lady I assumed was the manager.
I would suggest it was at least 20 mins before one of the group had to attract the manager (by almost shouting) to take the order. From then on, things went fine, as I noted more staff appeared, but it did leave me rather worried for the remainder of the meal as to if food/drinks would arrive, however overall everything was fine., although it was noted that at least one table who came in after our full table had arrived, who had their order taken - and food arrived - before our group.
I did observe the waitress was working alone for quite some time, which I am sure is why she, and the manager, did not even look over to our table. I am Sorry to say this is bad planning on behalf of the restaurant. As mentioned above, once more staff appeared, all went fine, but I did feel disappointed, as I booked the venue in mid December, so it is not as though we were not expected.
In summary, I am not given to leave bad review sites , but this was somewhat of a special occasion, and I did come away (sorry to say) feeling rather disappointed with the experience.