- 整體 1
- 食物 4
- 服務 5
- 氛圍 1
I’ll start with the fact out server was STELLAR! He truly saved the day! The management staff, horrendous! We were celebrating my son’s 18th birthday and had high expectations based on our previous positive experiences with Bahama Breeze and other Darden restaurants. I made a reservation for a party of 13 via OpenTable two days in advance. On Friday evening, I received a text message from Bahama Breeze confirming our reservation and party size, yet at no point was I informed that our group would not be able to sit together or that the restaurant was physically unable to accommodate a party of our size at one table. We arrived at 6:50 PM, we were not seated until 7:10 PM despite having a reservation as it seemed no table had been prepared for us. When we were finally seated, we were placed across from and behind each other, rather than together. When I inquired with the hostess about the seating arrangement, she responded with frustration and eventually stated, “We don’t have anywhere to put you.” This was the same hostess we overheard saying, “I forgot about that large party,” indicating clear mismanagement. Upon requesting to speak with a manager, I was eventually met by the Culinary Manager, Ron. His demeanor was dismissive, with no sense of urgency or concern for our issue. I explained that had we been informed of the seating situation in advance, we would have chosen a different restaurant. Instead of offering a sincere apology or a resolution, he responded nonchalantly,His only suggestion was that we “wait around” in hopes of possibly getting seated closer together, Further, when I asked for the General Manager’s contact information, I was told that the Service Manager, Sue, was on duty. However, when our server attempted to get her to speak with us, she refused to come to our table. This level of disregard for customer concerns is unacceptable. At the very least, your team should ensure that reservation policies and seating limitations are clearly communicated
