Benihana - Atlanta - Buckhead, GA

Benihana - Atlanta - Buckhead, GA 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. A

   Audreyannia

   亞特蘭大3則評論

   5.0

   在3天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Everyone and everything including food was Amazing
   

   Benihana - Atlanta - Buckhead, GA已在1天前回覆

   Thanks for visiting us, Audreyannia! We're thrilled to hear that you had an amazing experience at Benihana - Atlanta - Buckhead, GA. It's wonderful to know that you found our food, service, and value to be top-notch. We strive to provide the best for our guests, and your positive feedback is a testament to our efforts. We look forward to serving you again soon!
   

   請問這對你有幫助嗎？

2. s

   sumner

   亞特蘭大1則評論

   1.0

   在2025年3月23日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Well, I’m not even sure what to rate — the food or even a simple cup of water at this location. I arrived 5 minutes before my reservation and waited 40 minutes before being seated, which admittedly went by quickly because I was having a great conversation with friends. But once we were finally seated, it took another 25 minutes with no drinks served. We eventually got up and left, and not a single person bothered to ask why we were upset. Unfortunately, we weren’t the only ones frustrated. Other guests were genuinely livid with the staff and service. This was far from the typical Benihana experience.
   

   Benihana - Atlanta - Buckhead, GA已在5天前回覆

   Hello Sumner, We're truly sorry to hear about your recent experience at Benihana - Atlanta - Buckhead, GA. We pride ourselves on our service and it seems we've missed the mark during your visit. Your feedback is valuable and will be used to improve our operations. We hope for another chance to make things right. Best, The Management Team
   

   請問這對你有幫助嗎？

3. D

   Debra

   亞特蘭大2則評論

   1.0

   在2025年3月22日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   I love Beni Hana but our experience was bad. The service was terrible. We waited at the table for 45 minutes before the server brought us water and the soup and salad. The radio was so loud he could not hear our order and we eventually asked the front to turn the music down. The chef overcooked everything. The salmon was overdone, the chicken was dry, the shrimp appetizer was at the end and overcooked. Our kids weren’t given their salads and soaking with the adults and the server wasn’t around to tell for at least 10 minutes. Water glasses were empty for 15 minutes and the server wasn’t around no where to be found. There were several workers just standing at the wall watching the room but no one came to help when we were looking for our server. The sun was glaring in our eyes even with the shade pulled and when we asked if something could be done the answer was a head shake no and then a walk off. It was the worst experience I have had at Beni Hana and I have been going there for 30 years. I hope they see this review and overhaul the Buckhead location.
   

   Benihana - Atlanta - Buckhead, GA已在7天前回覆

   Hey Debra, we're really sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. It's clear that we didn't meet your expectations, and for that, we apologize. We take your feedback seriously and will use it to improve our service and food quality. We're also sorry for the inconvenience caused by the noise level and service delay. We always aim to provide our guests with the best experience, and we regret that we missed the mark this time. We hope you'll give us another chance to make it right. Best regards, Benihana - Atlanta - Buckhead, GA Management Team
   

   請問這對你有幫助嗎？

4. OT

   OpenTable食客

   Charlotte4則評論

   3.0

   在2025年3月22日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 2

   First time at Benihana. Food was average. Drinks were good and not watered down. Establishment not the cleanest. Overall good time though.
   

   Benihana - Atlanta - Buckhead, GA已在7天前回覆

   Dear Guest! Thank you for taking the time to leave us a review. We're sorry to hear that your first experience at Benihana - Atlanta - Buckhead, GA wasn't up to our usual high standards. We appreciate your feedback on our drinks and cleanliness, and we're always looking for ways to improve. We hope you'll give us another chance to impress you in the future. Best wishes, The Management Team
   

   請問這對你有幫助嗎？

5. B

   Brian VIP

   Cleveland5則評論

   4.0

   在2025年3月20日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 4
   4. 氛圍 4

   They are NEVER on schedule and timing is bad for those who make reservations especially on weekends.
   

   Benihana - Atlanta - Buckhead, GA已於2025年3月21日​回覆

   Hi Brian, thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food and found value in your dining experience. However, we're sorry to hear that our timing was not up to your expectations. We always strive to provide our guests with the best experience possible and we apologize if we fell short this time. Your feedback is important to us and we'll certainly take it into consideration to improve our service. We hope to serve you again soon. Best, Benihana - Atlanta - Buckhead, GA Management Team
   

   請問這對你有幫助嗎？

6. K

   Kristie

   亞特蘭大10則評論

   2.0

   在2025年3月19日用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 1
   4. 氛圍 3

   Reservation were made for 7:45 did not get to table until 8:30. We were celebrating Birthday I had the email that allowed $30 off which I just showed last year. This year they were admit about having it printed out. By now it to late if you already at the restaurant. I was ask what was my email address and asked to show in my phone to be told they would not honor it unless I gave a 5 star review!! Why would I give a 5 star review if my service and server were bit 5 star! Unbelievable! That’s was coming from the manager is that how we run a business now!
   

   Benihana - Atlanta - Buckhead, GA已於2025年3月21日​回覆

   Hey Kristie, we're truly sorry for the delay you experienced during your visit. It's not typical of our usual service and we understand how frustrating that must have been. We apologize for the inconvenience and appreciate your patience. We're glad to hear you enjoyed the food and we'll certainly pass your feedback onto our team. We hope you'll give us another chance to provide a better experience. Thanks for your feedback, it helps us improve.
   

   請問這對你有幫助嗎？

7. T

   Taylor

   Orlando1則評論

   4.0

   在2025年3月18日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   The service took a little longer than expected and the noise level was just a bit too loud, but the food and the company we randomly met at our table was absolutely fantastic. Can’t wait for the next visit!
   

   Benihana - Atlanta - Buckhead, GA已於2025年3月20日​回覆

   Thanks for your feedback, Taylor! We're glad to hear you enjoyed the food and company. We appreciate your patience regarding the service and noise level, and we'll work on improving that. Looking forward to welcoming you back for your next visit!
   

   請問這對你有幫助嗎？

8. A

   Amazon

   亞特蘭大7則評論

   5.0

   在2025年3月16日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   My chef & waiter was amazing! I am so sorry I don’t remember my waiter name but he was working with Malachi. They are the perfect pair. I only want to go if they are working together. To be honest if i didn’t have a good experience today it was going to be my last time going to this location. Both of them really changed my mind so give Benihana buckhead another chance. 
   

   Benihana - Atlanta - Buckhead, GA已於2025年3月17日​回覆

   Dear Amazon! Thank you so much for your kind words! We're thrilled to hear that Malachi and his teammate made your experience exceptional. We'll be sure to share your compliments with them—they’ll be delighted to know they made such a positive impact! Your feedback truly means a lot, and we’re so glad they changed your mind about giving Benihana Buckhead another chance. We look forward to welcoming you back for another amazing dining experience! See you soon! 🍽✨
   

   請問這對你有幫助嗎？

9. D

   Denika

   亞特蘭大2則評論

   3.0

   在2025年3月16日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 2
   4. 氛圍 5

   Go on a weekday, you may have a better experience. Walkins were seated before reservations.
   

   Benihana - Atlanta - Buckhead, GA已於2025年3月18日​回覆

   Dear Denika, Thank you for sharing your experience. We truly appreciate your feedback. It’s disappointing to hear that your reservation wasn’t honored as expected. Your suggestion to visit on a weekday is helpful for others, and we hope the restaurant takes this feedback to improve their seating process. Hopefully, your next visit will be much more enjoyable!
   

   請問這對你有幫助嗎？

10. S

    Sheree

    亞特蘭大1則評論

    5.0

    在2025年3月15日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    Wonderful 1st time experience… Chef Jordan was amazing
    

    Benihana - Atlanta - Buckhead, GA已於2025年3月17日​回覆

    Dear Sheree, Thank you for sharing your wonderful first-time experience at Benihana! We're thrilled to hear that Chef Jordan made your visit amazing. Creating a fun and delicious dining experience is what we strive for, and it sounds like Chef Jordan delivered just that! We truly appreciate you choosing Benihana and hope to welcome you back soon for another fantastic meal and show! 😊🔥🍣
    

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