Benihana - Broomfield, CO

Benihana - Broomfield, CO 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. d

   dininginvail

   Denver14則評論

   5.0

   在1天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We all enjoyed our meals, but the seafood Diablo noodles were exceptional.
   

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2. A

   Adam

   Denver2則評論

   2.0

   在3天前用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 1
   4. 氛圍 3

   Totally disjointed. None of the food came out together, it was a portion at a time. Did not get to eat asa family, but one at a time. Vegetables were one tiny slice of zucchini, a few mushrooms, and a ton of onions…all given separately! If you tried to hold it until you got your next serving to mix them together, it was cold. The chef had very little interaction with the customers no personality. Extremely overpriced from all the food to any of the drinks; outrageously expensive. It was me my wife, my 12-year-old son (for his birthday) and his friend; it cost $230 plus tip! Server seemed nice but was pretty inattentive and not very good at all. I will never go back.
   

   Benihana - Broomfield, CO已在1天前回覆

   Hi Adam, We're really sorry to hear about your experience at Benihana - Broomfield, CO. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We pride ourselves on our food and service, and it's disappointing to hear that we fell short this time. Your feedback regarding the mixing of your food and the pricing of our drinks is noted. We'll definitely take it into account as we continually strive to improve our customer experience. We hope you'll give us another chance to make it right in the future. Best, The Management Team
   

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3. DN

   DNS100209

   St. Louis6則評論

   2.0

   在5天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 2
   4. 氛圍 2

   Had a 7:45 reservation. Was sat at 9pm. Sat at the table for another 20+ minutes before we had drinks or service. Food was good. Service was terrible
   

   Benihana - Broomfield, CO已在4天前回覆

   Dear Guest, We’re truly sorry for the poor experience you had during your visit. Waiting over an hour past your 7:45 reservation and then experiencing slow service is unacceptable, and we sincerely apologize for the frustration it caused. While we’re glad you enjoyed the food, we deeply regret that the service didn’t meet your expectations. Your feedback is important, and we’ll address these issues with our team to improve. Thank you for sharing your experience, and we hope you’ll consider giving us another chance to make it right.
   

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4. J

   Jami

   Denver4則評論

   4.0

   在5天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   The host was rude and we had 7 pm reservations but didn’t get a chef until 9
   

   Benihana - Broomfield, CO已在4天前回覆

   Dear Jami, We’re truly sorry for the rude behavior you experienced and the excessive wait despite having a 7 pm reservation. Waiting two hours for a chef is unacceptable, and we deeply apologize for the frustration and disappointment this caused. Your feedback is extremely important, and we’ll address these issues with our team to ensure this doesn’t happen again. Thank you for bringing this to our attention, and we regret that your experience didn’t reflect the high standards we strive to uphold.
   

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5. A

   Antonio

   Denver1則評論

   2.0

   在6天前用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 2
   4. 氛圍 2

   Overall, it took forever for us sit down for our meal. It took almost an hour and 30 minutes I do understand they were behind. It is a great place and we will be back.
   

   Benihana - Broomfield, CO已在5天前回覆

   Dear Antonio, Thank you for sharing your experience, and we truly appreciate your loyalty to Benihana. We’re sorry your birthday celebration was impacted by the long wait and poor service. Waiting an hour and a half is frustrating, and the hostess’s attitude toward your wife is unacceptable. While we’re glad the manager addressed the wait time, we regret the customer service fell short. Your feedback is valuable, and we’ll work on improving hospitality and training. Thank you for your understanding, and we look forward to providing a much better experience on your next visit.
   

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6. J

   John

   Denver49則評論

   3.0

   在6天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 4
   4. 氛圍 3

   Our chef Shaynie was very good and are server Jessica was also very professional. The price of the meal has gone up dramatically. In my opinion it is not worth the value. There are so many tables food suffered. Also I ordered a gyoza appetizer when we first sat down and didn’t get it until right before the second course
   

   Benihana - Broomfield, CO已在4天前回覆

   Dear John, Thank you for sharing your experience. I'm glad to hear that Chef Shaynie and server Jessica provided good service and professionalism. However, I completely understand your frustration with the price increase and the delay in receiving your gyoza appetizer. It's disappointing when the food quality and timing don't match expectations, especially when the restaurant is busy. We will take your feedback to heart and work on improving both value and service. Thank you!
   

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7. DS

   DerekS VIP

   Denver2則評論

   1.0

   在2025年3月11日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 2

   Last two times we have been there was terrible service, not a good chef, food was not great. Disappointed to say the least! The restaurant is going down hill
   

   Benihana - Broomfield, CO已於2025年3月13日​回覆

   Hey Derek, We're really sorry to hear about your recent experiences at Benihana - Broomfield, CO. It's disappointing to know that our service and food did not meet your expectations. We take your feedback seriously and will work hard to improve. We hope to have the opportunity to serve you again and provide a better dining experience. Best, The Management Team
   

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8. E

   Erika

   Denver1則評論

   3.0

   在2025年3月9日用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 3
   4. 氛圍 3

   Our waiter was very unhelpful the first half of service. Didn’t pass out forks, left them on the side of the table for a customer to pass out. He forgot a drink and I had to ask a different waitress to bring it from the bar. Soup and salads came out at the same time which isn’t too much of an issue unless you’ve waited over 30 minutes for them. Our chef didn’t crack any jokes. When an egg cracked on the table in front of my husbands plate there was an apology from the chef but the table did not get wiped down. So there was raw egg juice just sitting in front of my husband. This was such a poor experience from both the waiter and the chef. Very disappointed when it was people first time at the table and they didn’t get the full Benihana experience
   

   Benihana - Broomfield, CO已於2025年3月10日​回覆

   Thanks for the feedback, Erika. We're sorry to hear about your experience at Benihana - Broomfield, CO. We strive to provide excellent service and it's clear we missed the mark during your visit. We apologize for the mix-up with the forks and the timing of the salads, as well as the lapse in our chef's humor. We're glad to hear you enjoyed the food and we'll certainly work on improving these areas. We appreciate your comments and hope to have the chance to provide a better experience in the future. Best regards, Benihana - Broomfield, CO Management Team
   

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9. S

   Stephanie

   Denver1則評論

   2.0

   在2025年3月8日用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 1
   4. 氛圍 1

   We waited over 3 hours for a table because the hosts kept pushing our reservation back. Our reservation was at 730 for a party of 5 plus a car seat! We didn’t get sat until 930!! They kept telling us we were next & nothing. Jose the chef kind of made up for the inconvenience though, food was delicious & he put on a good show!
   

   Benihana - Broomfield, CO已在3天前回覆

   Dear Stephanie, We sincerely apologize for the excessive wait time and the frustration it caused. We appreciate your patience and are glad to hear that Jose helped turn things around with great food and an entertaining experience. Your feedback is important, and we will be addressing these scheduling issues with our team to ensure better reservation management in the future. We truly appreciate you giving us a chance despite the challenges, and we hope to provide a much smoother experience if you decide to visit again. Thank you for sharing your experience!
   

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10. c

    cotoothfairy

    Denver12則評論

    1.0

    在2025年3月2日用過餐

    1. 整體 1
    2. 食物 3
    3. 服務 2
    4. 氛圍 2

    We waited an hour or our reserved table. We were told they were running a few minutes behind when we got there and once 45 minutes had passed I went up to ask how much longer and they said soon. 15 minutes later we were seated. We waited another 15 before being greeted and another 15 before getting any drinks. Waited at least another 30 before the apps arrived and we didn’t complete our meal until almost 9:30. Our reservations were 3 hours before that. This is unacceptable and we will never be back. No manager came to our table to apologize or offer anything for the delay and super slow service. There are plenty of great places to eat for the cost and without the headache.
    

    Benihana - Broomfield, CO已於2025年3月3日​回覆

    Hi Cotoothfairy, We're truly sorry to hear about your experience at Benihana - Broomfield, CO. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for the delay and the slow service you experienced. Your feedback is invaluable to us and we'll certainly address these issues with our team. We hope you'll give us another chance to provide you with the quality experience you deserve. Sincerely, The Management Team
    

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