Benihana - Burlingame, CA

Benihana - Burlingame, CA 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. JD

   JanetD

   San Francisco2則評論

   5.0

   在3天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   My only knock would be that we had to wait a long time even though we had reservations. But, while we waited, they brought around snacks and some delicious punch. So all good!
   

   Benihana - Burlingame, CA已在1天前回覆

   Dear Janet, Thank you for your patience and for sharing your experience! We’re glad to hear that, despite the wait, you enjoyed the snacks and punch while waiting. We truly appreciate your understanding and hope to serve you again soon with an even smoother experience. Looking forward to your next visit!
   

   請問這對你有幫助嗎？

2. M

   Marco

   San Francisco1則評論

   3.0

   在3天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 4
   4. 氛圍 2

   You all should stop having walk ins on busy nights and weekends. I had reservations on Saturday night at 7 pm and had to wait 45 minutes before seated. That’s unacceptable!😡😡
   

   Benihana - Burlingame, CA已在2天前回覆

   Dear Marco, We’re truly sorry for the frustrating experience you had, especially with a reservation in place. Waiting 45 minutes is unacceptable, and we appreciate you sharing your feedback. Your suggestion about limiting walk-ins on busy nights is valuable, and we’ll review our policies to improve the reservation experience. We strive to provide timely and exceptional service, and we regret that we fell short during your visit. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.
   

   請問這對你有幫助嗎？

3. E

   Elsie VIP

   San Francisco17則評論

   3.0

   在3天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 4
   4. 氛圍 3

   Do not expect to sit down anytime near your reservation time, 90 minute wait for everyone, e.g. we sat down at 7:30 pm (had 6 pm reservation). Their reservation system is faulty and not valid. Bad location. Unfortunate because the servers and chefs were awesome but too late for our kids so not enjoyable when ate at 8 pm. Not coming back to this location. Bad management.
   

   Benihana - Burlingame, CA已在2天前回覆

   Dear Elsie, We're truly sorry for the long wait and the frustration it caused, especially with your reservation. We understand how important it is to be seated on time, and we regret that we fell short. While we're glad you enjoyed the service and chefs, we know that timing plays a huge role in the overall experience. Your feedback about our reservation system and management is valuable, and we’ll be addressing these concerns to improve. We appreciate you giving us a try and hope we can regain your trust in the future.
   

   請問這對你有幫助嗎？

4. SN

   SNelson VIP

   San Francisco65則評論

   2.0

   在3天前用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 1
   4. 氛圍 2

   Be aware that a reservation just means you’ll get in. The time is not honored and you still have to wait. We had a 6pm reservation and got seated at 7pm.
   

   Benihana - Burlingame, CA已在1天前回覆

   Dear Nelson, We're sorry to hear about your frustrating experience. We appreciate you sharing this feedback and will work on improving our reservation process. Thank you for bringing this to our attention.
   

   請問這對你有幫助嗎？

5. OT

   OpenTable食客 VIP

   San Francisco3則評論

   3.0

   在3天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 4
   4. 氛圍 1

   We arrived early for a 6 pm reservation but were not seated until 7 pm. They said they were overbooked! Huh? Very disappointing. Doubt I’ll return.
   

   Benihana - Burlingame, CA已在1天前回覆

   Dear Guest, Thank you for sharing your experience. We sincerely apologize for the long wait and the frustration it caused, especially after arriving early for your reservation. Your feedback is important, and we’ll work to improve our reservation system to prevent this from happening again. We’re truly sorry for the disappointment and hope you might consider giving us another chance in the future.
   

   請問這對你有幫助嗎？

6. OT

   OpenTable食客

   San Francisco1則評論

   3.0

   在4天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 2
   4. 氛圍 4

   Chef wasn’t very friendly or talkative /fin! He also burnt the shrimp appetizers
   

   Benihana - Burlingame, CA已在1天前回覆

   Dear Guest, We’re sorry to hear that your experience didn’t meet expectations. A chef’s friendliness and the quality of food are key parts of the experience, and we apologize that Chef wasn’t as engaging and that your shrimp appetizers were burnt. This isn’t the standard we aim for, and we truly regret the disappointment. Your feedback is important, and we’ll address this with our team to improve. Thank you for sharing your experience, and we hope you’ll consider giving us another chance.
   

   請問這對你有幫助嗎？

7. OT

   OpenTable食客

   Philadelphia1則評論

   3.0

   在6天前用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 5
   4. 氛圍 1

   The food was amazing, but our car got broken into and all of our stuff was stolen.
   

   Benihana - Burlingame, CA已在5天前回覆

   Dear Guest, We’re deeply sorry to hear about the break-in and theft from your car during your visit. While we’re glad you enjoyed the food, we’re truly sorry that this unfortunate incident overshadowed your experience. Your safety and well-being are incredibly important to us, and we regret any distress this situation caused. Please know that we take security concerns seriously and will review our measures to help prevent such incidents in the future. Thank you for bringing this to our attention, and we hope to provide you with a safer and more enjoyable experience next time. Best regards,
   

   請問這對你有幫助嗎？

8. S

   Sal VIP

   Chicago14則評論

   2.0

   在6天前用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 5
   4. 氛圍 3

   Feeling so torn about this experience. 5 stars to our attentive server Thomas and to James, our charming and talented chef! We were seated promptly, cocktails flowing, followed by plenty of delicious food!! The end of the night however… Consistent with many OpenTable reviews we walked to our car to discover that the back windshield had been shattered in a burglary attempt. The same exact thing happened to another group in the parking lot at the same time. We were fortunate to have had nothing stolen, but the other group had four roller bags and four work bags with laptops taken from their vehicle. The Burlingame police were fantastic and the manager was apologetic, but they did nothing to compensate us.  When I pointed out that our experience aligned exactly with multiple reviews the manager shrugged his shoulders and walked away. The policeman commented that this was his fifth trip out to this restaurant with the exact same issue and that he had been to the restaurant multiple times already in the month of March. He was on a first basis with the manager! Likely this locals targeted due to the heavy amount of rental cars/proximity to SFO. Hopefully now that STK has acquired Benihana hopefully they will invest in a secure parking lot or mandatory valet parking for this location. The waitstaff and chefs worked their butts off to make us happy and deliver a fantastic experience. It’s a shame to have it all spoiled at the end by a well-known and chronic security issue. Benihana, please solve this so that we may return and enjoy your restaurant again!
   

   Benihana - Burlingame, CA已在5天前回覆

   Dear Sal, Thank you for sharing your experience and for recognizing Thomas and Chef James for their exceptional service and talent. We’re thrilled you enjoyed the food and overall dining experience. However, we’re deeply sorry to hear about the burglary incident in our parking lot. Your safety and peace of mind are incredibly important to us, and we’re truly sorry this unfortunate event overshadowed your evening. We understand your frustration with the response you received, and your feedback will be shared with our management team to address this serious concern. We appreciate your suggestion and hope to improve security measures soon. We’d love the opportunity to welcome you back for another great experience. Best regards, The Management Team
   

   請問這對你有幫助嗎？

9. A

   Amanda

   San Francisco2則評論

   2.0

   在2025年3月10日用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 2
   4. 氛圍 2

   The service and food do not warrant the cost. The quality of food and overall experience has diminished so much over the years - it's disappointing to say the least. Fried rice - one of the reasons people go there - is no longer included with the meal, but is an added extra. The restaurant has 20-30 tables and only 5 chefs making their way around on a very busy Sunday evening. Reservation times are only a suggestion, as you are kept waiting 20+ minutes to be seated and then even longer before you get your first bite of food, e.g., we had a 5:15 reservation and at 6:15 there was still no sign of any food coming our way.
   

   Benihana - Burlingame, CA已於2025年3月11日​回覆

   Thanks for the review, Amanda. We're sorry to hear that your experience at Benihana - Burlingame, CA didn't meet your expectations. We understand your disappointment with the changes you've mentioned. We value your feedback and will certainly consider it as we strive to improve our services and offerings. We hope to have the opportunity to serve you again and provide a better dining experience.
   

   請問這對你有幫助嗎？

10. C

    Charles

    San Francisco10則評論

    1.0

    在2025年3月9日用過餐

    1. 整體 1
    2. 食物 1
    3. 服務 1
    4. 氛圍 1

    I made reservations for 8 o’clock. We were still waiting in line at 9 o’clock. It was terrible. They didn’t even acknowledge we were even there and I checked in. I kept going up how much longer how much longer and they didn’t even care. We will never go there again
    

    Benihana - Burlingame, CA已於2025年3月10日​回覆

    Thanks for visiting us, Charles. We're truly sorry to hear about your recent experience at Benihana - Burlingame, CA. It's clear that we fell short in providing the timely and attentive service that we strive for. We understand how frustrating it must have been for you to wait in line for such a long time, and we apologize for any inconvenience caused. We appreciate your feedback and assure you that we will address this issue to improve our service. We hope you'll give us another chance to provide the exceptional dining experience we're known for. Best regards, The Management Team
    

    請問這對你有幫助嗎？