Benihana - Carlsbad, CA

Benihana - Carlsbad, CA 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. R

   Rachael VIP

   聖地亞哥1則評論

   5.0

   在1天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   My mother & I had a fun lunch Friday afternoon at the Benihana Cbad! Lauren & Vlad took such great care of us!! Lauren was so sweet and went out of her way to make us feel special & took our picture, ensuring that there was no glare. Vlad was so funny &, not only was the food delicious, but his entertaining skills were top notch! We really enjoyed ourselves & can’t wait to dine again with friends and family.
   

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2. N

   Nicole

   聖地亞哥1則評論

   2.0

   在1天前用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 2

   I had a reservation and was excited for my first time. It was my birthday. We waited almost 2 hours for the chef to come to the table and our server had an attitude. It was bummer. The chef was entertaining and if not for him I would be giving this experience a 1.
   

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3. J

   Jana

   聖地亞哥4則評論

   4.0

   在1天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 2
   4. 氛圍 5

   I love Benihanas. The food is amazing and the show is perfect!
   

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4. K

   Kelsey

   聖地亞哥1則評論

   3.0

   在1天前用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 1
   4. 氛圍 3

   We had to wait an hour to be seated even though we had a reservation.
   

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5. L

   Lombo VIP

   Tampa23則評論

   4.0

   在3天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   The food and the service were good, but the price was too expensive for hibachi. We had two sushi rolls and hibachi, no alcohol and it was $250 with tip. Way to much!!!
   

   Benihana - Carlsbad, CA已在1天前回覆

   Dear Lombo, Thank you for sharing your feedback. We’re glad to hear you enjoyed the food and service during your visit. We strive to provide a high-quality hibachi experience, but we understand your concern about pricing. Our pricing reflects the quality of ingredients, skilled chefs, and the overall dining experience we aim to deliver. We truly appreciate your input and hope to have the opportunity to serve you again, ensuring a memorable experience that meets your expectations. Best regards,
   

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6. MP

   MaryP

   聖地亞哥1則評論

   5.0

   在4天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Our chef was Arthur, and we enjoyed his entertainment, and he is a wonderful chef!!
   

   Benihana - Carlsbad, CA已在3天前回覆

   Hey Mary, We're over the moon to hear that you had a fantastic time at Benihana - Carlsbad, CA! It's great to know that our chef's entertainment added to your dining experience and that you enjoyed our food. We strive to provide the best service and value, and your feedback reaffirms the hard work we put in every day. We can't wait to welcome you back for more entertainment and delicious meals!
   

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7. OT

   OpenTable食客

   聖地亞哥1則評論

   1.0

   在5天前用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 2

   Our reservation was at 645.. they didn’t take us until 8pm My order was wrong.. I asked for no salt and it was drenched in salt. Service was very slow.
   

   Benihana - Carlsbad, CA已在4天前回覆

   Dear Guest! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - Carlsbad, CA. It's disappointing to know that you didn't receive the dish you requested and that the service was slower than usual. We take your feedback seriously and will use it as an opportunity to improve. We hope to have the opportunity to serve you better in the future.
   

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8. OT

   OpenTable食客

   聖地亞哥1則評論

   1.0

   在5天前用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   Honestly the worst dining experience I have ever had. Took over an hour to even get seated at our table, which is unacceptable when you make a reservation over a week in advance. I wish I could say that’s where this horrible experience ended. 4 hours and 45 minutes later we finally finished our meal. Service was pretty awful. My mother had to go to the bar for water and wine after asking the server twice, we ordered sushi and never received it, some of the courses were never even offered, and several of the meals didn’t come with all of the food (my daughter ordered the lobster, scallop, shrimp combo and only received lobster and other people in our group only received one item out of their combo orders as well). This place is severely understaffed and horribly managed. I can’t even comprehend the amount of time and money I wasted only to receive a horrible experience. I will never eat at a Benihana restaurant again.
   

   Benihana - Carlsbad, CA已在4天前回覆

   Dear Guest! We're really sorry to hear about your disappointing experience at Benihana - Carlsbad, CA. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We understand how frustrating it can be to wait for a long time, especially when you've made a reservation. We also regret that the food and service did not meet your expectations, and we're sorry for the confusion about your orders. We take your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance to provide you with a better dining experience.
   

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9. W

   Wendy VIP

   聖地亞哥14則評論

   3.0

   在5天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 1
   4. 氛圍 2

   Our reservation was for 5:30 and we were seated but never served until 8:00. Not enough chefs, not enough staff, too many customers and not enough staff to serve them. No TP in bathrooms. Dirty bathrooms.
   

   Benihana - Carlsbad, CA已在4天前回覆

   Thanks for the feedback, Wendy. We're sorry to hear that your visit to Benihana - Carlsbad, CA didn't meet your expectations. We understand that waiting for service is frustrating and we apologize for the delay. We also take your feedback about the cleanliness of our facilities seriously. We're always striving to provide the best experience for our guests and your comments will help us improve. We hope to have the opportunity to serve you better in the future.
   

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10. C

    Cateyes

    聖地亞哥4則評論

    2.0

    在6天前用過餐

    1. 整體 2
    2. 食物 5
    3. 服務 3
    4. 氛圍 3

    We had to wait an hour and a half before the chef started cooking. I had reservations at 7:30 wasn’t seated until after 8:00.
    

    Benihana - Carlsbad, CA已在5天前回覆

    Hello Cateyes, We appreciate you taking the time to share your feedback. We're sorry to hear that your dining experience with us was not up to par. We understand how frustrating it can be to wait, especially when you have a reservation, and we apologize for the inconvenience. We're glad to hear that you enjoyed the food, though we're sorry that you felt it wasn't worth the wait. Your feedback is important to us and we will definitely use it to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team at Benihana - Carlsbad, CA
    

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