Benihana - Cincinnati, OH

Benihana - Cincinnati, OH 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. S

   Scott

   Cincinnati14則評論

   5.0

   在2025年4月13日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   I updated my review for this location because it had made a complete turn around from what it was. We walked in and the restaurant looked and smelled clean. Past visits it was not well maintained. Im not sure if they have new management, or whatever the change was it definitely had a positive impact for us. This was the second visit within the past two months of very positive feedback. Service and food were excellent. Also we were in and out much faster which is a plus. All around enjoyed our visit and we will be visiting more often because of the positive changes.
   

   Benihana - Cincinnati, OH已於2025年4月14日​回覆

   Thanks for the feedback, Scott! We're thrilled to hear that your recent visits to Benihana - Cincinnati, OH have been positively impacted by our efforts to improve. We're glad to hear that our service and food met your expectations and that you were impressed with our faster dining experience. We're committed to maintaining these positive changes and we look forward to welcoming you back for more enjoyable visits in the future!
   

   請問這對你有幫助嗎？

2. R

   Rina

   Alabama1則評論

   1.0

   在2025年4月12日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 4
   4. 氛圍 1

   Way too much garlic. Incredible amounts. Everything tasted like it. Also way too many onions.
   

   Benihana - Cincinnati, OH已於2025年4月14日​回覆

   Thanks for the feedback, Rina. We're sorry to hear that our garlic and onions didn't meet your taste expectations. We strive to provide delicious food, and your comments help us improve. We're glad to hear that our service was satisfactory, but we acknowledge that we fell short on this occasion. We appreciate your honest review and hope to serve you better in the future.
   

   請問這對你有幫助嗎？

3. S

   Stan

   New Orleans1則評論

   3.0

   在2025年4月11日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 1
   4. 氛圍 3

   Worst chef on staff and very slow. Easy to compare while all the other tables are getting service in comparison.
   

   Benihana - Cincinnati, OH已在2天前回覆

   Thanks for the feedback, Stan. We're truly sorry to hear that you had a less than satisfactory experience dining with us at Benihana - Cincinnati, OH. We pride ourselves on the quality of our food and service, and we regret that we didn't meet your expectations on this occasion. We appreciate your honesty and will definitely take your comments into consideration as we continuously strive to improve our guest experience. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Cincinnati, OH Management Team
   

   請問這對你有幫助嗎？

4. M

   Michael VIP

   Cincinnati6則評論

   5.0

   在2025年4月6日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Our chef, Robert, was awesome!! Been to a lot of Japanese steakhouses in my life and he definitely is one of the best. Worked hard to not only entertain but to make our food taste virtually perfect....... This place has become our go to spot here.
   

   Benihana - Cincinnati, OH已於2025年4月8日​回覆

   Thanks for the review, Michael! We're thrilled to hear that you had an awesome experience at Benihana - Cincinnati, OH. It's wonderful to know that our chef's efforts to make your food taste virtually perfect made your dining experience memorable. We strive to provide excellent service and it's great to know that we were able to do that for you. We look forward to welcoming you back to our go-to spot.
   

   請問這對你有幫助嗎？

5. T

   Tewana

   亞特蘭大1則評論

   3.0

   在2025年4月6日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 2
   4. 氛圍 3

   The cook was very rude and didn’t want to cook what the people was asking for at the table. The yum yum sauce was not good at all. It took to long to get seated and for the cook to come to the table, I feel if you have a reservation you shouldn’t have to wait to be seated or to have the cook come to the table.
   

   Benihana - Cincinnati, OH已於2025年4月8日​回覆

   Hi Tewana, We're truly sorry to hear about your recent experience at Benihana - Cincinnati, OH. We strive to provide excellent service and delicious food to all our guests, and it seems we fell short during your visit. We apologize for the delay in seating and the interaction with our cook. We also regret to hear that you didn't enjoy the yum yum sauce. Your feedback is valuable and we will certainly address these issues with our team. We hope you'll give us another chance to show you the quality dining experience we're known for. Best Regards, The Management Team
   

   請問這對你有幫助嗎？

6. C

   Curtis

   Cincinnati2則評論

   5.0

   在2025年3月29日用過餐

   1. 整體 5
   2. 食物 3
   3. 服務 1
   4. 氛圍 2

   Down a chef who didn’t come to work. Still Reservations
   

   Benihana - Cincinnati, OH已於2025年3月31日​回覆

   Thanks for the feedback, Curtis. We're sorry to hear about your experience with your reservation. At Benihana - Cincinnati, OH, we strive to provide excellent service to all our guests and it seems we fell short this time. We appreciate your patience and understanding. We're always looking for ways to improve and your feedback is invaluable in that process. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

   請問這對你有幫助嗎？

7. K

   Kurt

   Cincinnati1則評論

   2.0

   在2025年3月29日用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 2
   4. 氛圍 3

   We were seated an hour after our reservation time. The food was good, but we were served last and waited a long time to get our drink orders. This will be our last visit to this establishment.
   

   Benihana - Cincinnati, OH已於2025年3月31日​回覆

   Hello Kurt, Thank you for taking the time to share your experience at Benihana - Cincinnati, OH. We're glad to hear that you enjoyed the food, but we're sorry to hear about the delay in service and the seating issue. We strive to provide our guests with a seamless dining experience and we regret that we fell short during your visit. Your feedback is invaluable and will help us improve. We hope you'll reconsider and give us another chance to serve you better in the future. Best regards, The Management Team
   

   請問這對你有幫助嗎？

8. R

   Rebecca

   Cincinnati3則評論

   2.0

   在2025年3月29日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 2

   Our reservation was for 6. We were not seated until 6:45. Service was terrible. Food was just ok.
   

   Benihana - Cincinnati, OH已於2025年3月31日​回覆

   Hey Rebecca, We're really sorry to hear about your experience at Benihana - Cincinnati, OH. We strive to provide excellent service and delicious food, and it seems we fell short during your visit. We apologize for the delay in seating and the service you received. Your feedback is important to us and we will definitely use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

   請問這對你有幫助嗎？

9. L

   Lisa

   Cincinnati1則評論

   1.0

   在2025年3月29日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   Reservations were over an hour behind. Servers using the “F” word constantly and even telling customers to “F” off. I will never go back there again. Seriously overpriced. A bottle of bud lite was $9. They offered to upgrade steaks in our party, but ended up trying to charge us in the end. Be careful if you use a credit card, as my mom’s bank account was charged another charge from them that we didn’t make.
   

   Benihana - Cincinnati, OH已於2025年3月31日​回覆

   Thanks for visiting us, Lisa. We're truly sorry to hear about your experience at Benihana - Cincinnati, OH. We strive to provide a welcoming and enjoyable environment for all our guests, and we apologize if we fell short during your visit. We understand your frustration regarding the long wait and the language used by our servers. We also acknowledge your concern about the billing. We assure you that these matters will be addressed internally to improve our service. We hope you'll give us another chance to show you the high-quality dining experience we're known for.
   

   請問這對你有幫助嗎？

10. S

    Steve

    Cincinnati1則評論

    3.0

    在2025年3月29日用過餐

    1. 整體 3
    2. 食物 5
    3. 服務 4
    4. 氛圍 4

    Food was good as usual, but the prices are SO high compared to other places. I would recommend visiting any nearby grill..you could go twice for the price of one.
    

    Benihana - Cincinnati, OH已於2025年3月31日​回覆

    Hi Steve, we're thrilled to hear that you enjoyed the food at Benihana - Cincinnati, OH! We always strive to provide delicious meals and top-notch service. However, we're sorry to hear that you found our prices to be high. We understand that dining out can be a costly experience, and we assure you that we're committed to providing value for our customers. We appreciate your feedback and will certainly take it into consideration. We look forward to serving you again soon. Best, The Management Team
    

    請問這對你有幫助嗎？