Benihana - Columbus, OH

Benihana - Columbus, OH 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. K

   Kate

   Columbus4則評論

   5.0

   在1天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Server was great and food was good! We go every year for my birthday and it is a fun family tradition.
   

   請問這對你有幫助嗎？

2. j

   jay

   Columbus1則評論

   2.0

   在4天前用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 1
   4. 氛圍 4

   We had 1:30 reservations, we didn't get seated until 2:20, no server until 2:35, no chef until 2:45. The place wasn't that busy and management did even care when I expressed my disappointment for the special birthday dinner for my daughter. I expected more from them.
   

   Benihana - Columbus, OH已在2天前回覆

   Dear Jay, We’re truly sorry for the disappointing experience on your daughter’s special birthday dinner. Waiting over an hour past your reservation time, with slow service and no acknowledgment from management, is unacceptable. We deeply regret that we fell short on such an important occasion and understand how frustrating this must have been. Your feedback is invaluable, and we’ll address these issues with our team to ensure this doesn’t happen again. Thank you for sharing your experience, and we truly wish we had the chance to make it right.
   

   請問這對你有幫助嗎？

3. OT

   OpenTable食客

   Columbus2則評論

   2.0

   在5天前用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 2
   4. 氛圍 2

   Sat us 45 minutes after reservation, took 3 hours to eat
   

   Benihana - Columbus, OH已在3天前回覆

   Dear Guest, We’re truly sorry for the long wait and extended dining experience you encountered. Waiting 45 minutes past your reservation and spending three hours to finish your meal is unacceptable, and we sincerely apologize for the frustration this caused. We strive to provide timely seating and efficient service, and it’s clear we fell short during your visit. Your feedback is important, and we’ll address these issues with our team to ensure they don’t happen again. Thank you for sharing your experience, and we hope you’ll consider giving us another chance.
   

   請問這對你有幫助嗎？

4. B

   Bradley VIP

   Columbus23則評論

   3.0

   在5天前用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   we had a 630 reservation, we didn't get seated till after seven and we didn't have any food until about 8:15.
   

   Benihana - Columbus, OH已在2天前回覆

   Dear Bradley, We're truly sorry to hear about your disappointing experience. Waiting over an hour past your reservation time and then a long delay for food is unacceptable. We appreciate you sharing this feedback, and we thank you for letting us know about your experience.
   

   請問這對你有幫助嗎？

5. OT

   OpenTable食客

   Columbus1則評論

   1.0

   在5天前用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 5

   This was my first time here. We went for my Birthday. The service was slow. Very slow. We hadn’t had our salads by the time the chef started cooking. The waiter didn’t ask if we were there celebrating anything. I did tell him it was my Birthday myself. I asked for the green tea that came with my meal and it never arrived. Drink refills were nonexistent. The food was fine. The chef seemed tired and over it for the day. We had already paid when the waiter came and asked the rest of the table if they wanted sorbet. No Birthday celebration at all or asked to purchase anything extra for it. Very disappointed. I’m thankful it wasn’t my child’s birthday experience, but only mine. Won’t be back.
   

   Benihana - Columbus, OH已在今天回覆

   Dear Guest, I'm truly sorry to hear about your experience, especially on such a special occasion. Your feedback about the service and attention to celebrations is important to us. We strive for better, and I hope you'll consider giving us another chance. If you wish to contact us with further details regarding this experience, you may reach us by visiting our website.
   

   請問這對你有幫助嗎？

6. OT

   OpenTable食客

   Columbus1則評論

   1.0

   在5天前用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 3
   4. 氛圍 2

   We had a reservation set for 8:15, we didn’t get seated until 9-9:20ish. On top of that we had to wait almost an hour to get someone to cook the food and actually eat. The service was amazing nothing on their end because stuff happens, but i just think that if you don’t actually have the set time reservations that you are offering available that you should let guest know in advance. We didn’t leave the restaurant until like 11:10 that was almost THREE hours.
   

   Benihana - Columbus, OH已在今天回覆

   Hi OpenTable Diner, I’m truly sorry to hear about your experience. We strive to honor reservations and provide timely service, and it’s clear we fell short. Your feedback is invaluable, and we’ll use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our website.
   

   請問這對你有幫助嗎？

7. OT

   OpenTable食客

   Columbus1則評論

   5.0

   在6天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Austin was a wonderful chef , he made the experience great
   

   Benihana - Columbus, OH已在今天回覆

   Dear Guest, thanks for the fantastic feedback! We're thrilled to hear that Austin made your experience memorable. Our team strives to deliver great service and delicious food, and it’s wonderful to know we hit the mark. We look forward to welcoming you back soon!
   

   請問這對你有幫助嗎？

8. J

   Jason

   Columbus11則評論

   5.0

   在6天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Had Austin as our cook, he was amazing! Very personable, great at tricks and cooked food amazingly!
   

   請問這對你有幫助嗎？

9. J

   Jaime VIP

   Columbus3則評論

   1.0

   在7天前用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 2
   4. 氛圍 1

   I made a reservation at 8, wasn’t seated until 9. The chef didn’t come to the table and start cooking until 9:45. They must have been short staffed! I’ve never waited that long with a reservation.
   

   Benihana - Columbus, OH已在6天前回覆

   Dear Jaime, We’re truly sorry for the excessive wait you experienced during your recent visit. Waiting an hour past your reservation time and nearly two hours to start your meal is unacceptable, and we sincerely apologize for the frustration this caused. Staffing challenges may have contributed to the delay, but this isn’t an excuse, and we appreciate you bringing it to our attention. We’ll review our staffing and reservation processes to prevent this from happening again. Thank you for your patience, and we hope you’ll give us another chance to provide the timely and enjoyable experience you expect from us. Best regards,
   

   請問這對你有幫助嗎？

10. r

    regan VIP

    New York City20則評論

    2.0

    在2025年3月9日用過餐

    1. 整體 2
    2. 食物 3
    3. 服務 1
    4. 氛圍 3

    We had a 45 min wait to be seated with a reservation. Food started to be cooked 1 hr and 30 mins after reservation time. Meal took 2.5 hours and many items were over cooked with char. A few of the chefs are good but it’s not consistent.
    

    Benihana - Columbus, OH已於2025年3月11日​回覆

    Hi Regan, We're really sorry to hear about your recent experience at Benihana - Columbus, OH. We understand that waiting can be frustrating and we apologize for the delay in seating and the meal preparation. We also regret to hear that some of the dishes were overcooked. We strive to provide our guests with a comfortable and enjoyable dining experience, and it seems we fell short this time. Your feedback is valuable to us and we will certainly use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best wishes, The Management Team
    

    請問這對你有幫助嗎？