Benihana - Concord, CA

Benihana - Concord, CA 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. T

   Tonza VIP

   San Francisco5則評論

   2.0

   在1天前用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 1
   4. 氛圍 2

   Server was not polite and appeared upset’. My family and another family was at the table and we both picked up on his lack of service. After speaking with the manger we received a different server and sofa was excellent. Also our cook Jazz was great.
   

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2. A

   Aleya

   Unspecified2則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Extremely Disappointing Experience We had a reservation at 3:45 PM and arrived early at 3:35. They sat us down right away, which we appreciated—but that’s about where the good service ended. No one came to our table for a full 15 minutes after being seated. When our server finally did show up, we ordered our food and drinks right away, hoping to speed things along. Unfortunately, it didn’t help. It took 20 minutes just to get our soup and a ridiculous 45 minutes for our salads. The server was barely attentive and only came back twice to refill our drinks. Most of the time he was busy singing “Happy Birthday” at another table instead of checking in with us. To top it off, the manager came over at the end of the meal and basically spat in our faces—figuratively—offering us a free appetizer as a peace offering. He also tried to excuse the server’s behavior by saying he assumed we were all one party because of our race. That is unacceptable and offensive. On top of that, they told us there was a “two-box limit” for to-go containers, which made absolutely no sense. Overall, this was one of the worst dining experiences we’ve had. Unprofessional, disrespectful, and completely inattentive. We won’t be coming back.
   

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3. a

   aubrey

   聖地亞哥1則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 2
   4. 氛圍 2

   Wont come back here unfortunately. usually I love benihana.
   

   Benihana - Concord, CA已在1天前回覆

   Thanks for visiting us, Aubrey. We're sorry to hear that your recent experience at Benihana - Concord, CA didn't meet your expectations. We strive to provide excellent food and service, and we're disappointed that we fell short during your visit. We appreciate your feedback and will use it to make necessary improvements. We hope you'll consider giving us another chance in the future.
   

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4. H

   Heather

   San Francisco1則評論

   5.0

   在4天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Came here for my birthday. Had a great time and food was amazing
   

   Benihana - Concord, CA已在1天前回覆

   Hey Heather, we're thrilled to hear that you had a great time celebrating your birthday at Benihana - Concord, CA! It's wonderful to know that you enjoyed our food and service. We strive to provide an amazing dining experience for all our guests, and your kind words truly make our day. Thank you for choosing us for your special celebration. We look forward to serving you again soon!
   

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5. A

   Anabel

   Los Angeles2則評論

   4.0

   在5天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 3

   The dinner was delicious but the cleanliness of the bathroom was not as good as it should be.
   

   Benihana - Concord, CA已在3天前回覆

   Thanks for the review, Anabel! We're thrilled to hear that you enjoyed your dinner at Benihana - Concord, CA. We always strive to provide delicious food and excellent service, so your feedback about the cleanliness of our bathroom is appreciated. We're sorry to hear that it didn't meet your expectations, and we appreciate your honesty. We hope to have the opportunity to provide you with a better experience in the future.
   

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6. J

   Jennifer VIP

   San Francisco18則評論

   4.0

   在5天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   The Australian New York steak was very good as was the wagyu steak. Our cook was excellent and seasoned the food better than we have had in the past. Our server, Jose was excellent making sure our beverages were refilled and constantly asking if we needed anything.
   

   Benihana - Concord, CA已在4天前回覆

   Hey Jennifer, thank you for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed our Australian New York steak and wagyu steak. Your compliments about our food and service are greatly appreciated. We're also glad to know that our team was able to provide excellent service during your visit. We look forward to serving you again soon at Benihana - Concord, CA.
   

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7. J

   Jeanine

   San Francisco2則評論

   4.0

   在6天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Our wait staff was friendly and attentive and our Chef Omar was great. We had a very good time and learned that going earlier in the evening meant for a less crowded experience, which we appreciated. Food was very good as expected.
   

   Benihana - Concord, CA已在5天前回覆

   Hi Jeanine, We're delighted to hear that you had a positive experience at Benihana - Concord, CA. It's great to know that our wait staff, Chef Omar, and overall atmosphere contributed positively to your visit. We always aim to provide a great experience for our guests, and we're glad you appreciated our decision to sit you earlier in the evening. We're also happy to hear that you enjoyed the food. We look forward to serving you again soon. Best wishes, The Management Team
   

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8. A

   Anne VIP

   London50則評論

   5.0

   在7天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We had not been to Benihana in several years and decided it would be a fun place to celebrate our family birthdays. Very fun dinner and the food and service were very good!!!
   

   Benihana - Concord, CA已在6天前回覆

   Thanks for the feedback, Anne! We're thrilled to hear that you and your family enjoyed your birthday celebration at Benihana - Concord, CA. It's wonderful to know that our food and service lived up to your expectations, especially on such a special occasion. We appreciate your support and look forward to welcoming you back for more fun and memorable dining experiences. Best wishes, The Management Team
   

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9. D

   David

   San Francisco6則評論

   5.0

   在2025年4月13日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 4
   4. 氛圍 4

   The experience was great. It was a bit noiser then usual.
   

   Benihana - Concord, CA已在7天前回覆

   Thanks for the feedback, David! We're thrilled to hear that you enjoyed your experience at Benihana - Concord, CA. We always strive to provide the best service, so we're glad that our team was able to provide you with a memorable dining experience. We noticed that the noise level was a bit higher than usual, and we appreciate your understanding. We're committed to improving our overall service to meet your expectations in every way. Looking forward to serving you again soon!
   

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10. F

    Felice

    San Francisco2則評論

    5.0

    在2025年4月13日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    Celebrated my son’s birthday and we had a good time
    

    Benihana - Concord, CA已在6天前回覆

    Hi Felice, We're thrilled to hear that you chose Benihana - Concord, CA for your son's birthday celebration. It's wonderful to know that you had a good time and enjoyed our food and service. We strive to make every celebration special for our guests. Your feedback is appreciated and we look forward to welcoming you and your family back for more memorable experiences. Best regards, The Management Team
    

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