- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
Just 1 stars all around. I never even got to experience eating the food. Me and my girlfriend had a reservation for 6 PM. We walked in on time & were standing in the front for almost 30 minutes before being greeted. When we finally got seated, it took longer than 15 minutes to get greeted, so we went back to the entrance to try to get a booth by the bar. Guess what. We had to wait another 20 minutes before someone other than the host sat us. Then it gets better, we had to wait another 20 minutes before someone came to our table. Literally, by the time she came to introduce herself, my girlfriend was already upset and wanted to leave. We had a whole day planned and dinner couldn’t even go right. I’ve been to a couple of Benihana’s & this is by far the worst one EVER! There’s no excuse the service is so bad & without an apology. Don’t waste your time here please
Benihana - Coral Gables, FL已在5天前回覆Hi Amir,
We're truly sorry to hear about your disappointing experience at our Coral Gables branch. We strive to provide a seamless dining experience for all our guests, and it's clear we fell short during your visit. We understand how important time is, especially when you have a reservation, and we're sorry for the delay you experienced. We also apologize for the lack of attention you received from our staff.
Your feedback is crucial to us as it helps us improve. We assure you that your comments have been heard and will be addressed with our team.
We hope you'll give us another chance to provide the exceptional experience we're known for.
Best Regards,
The Management Team