- 整體 2
- 食物 1
- 服務 1
- 氛圍 2
We decided to sit in the booths by the bar instead of the Teppan Communal Seating. It was three of us and it was 4:45 p.m. on 2/16/25. We ordered three Taste of Benihana ($39.00 each).
Our waitress, Odalis was very nice and kind, but very short staffed and over worked. We basically had to flag her down to refill our water glasses. She was too busy preparing drinks at the bar for the Teppan tables and did not have time to service our table. It also took her forever to bring our check at the end of our meal.
Our appetizer and food arrived and all was fine with the exception of the chicken fried rice. It tasted bland and was obviously missing ingredients. It actually tasted like plain brown rice. Not sure what happened with the rice, but that is not what we are used to at Benihana. We mentioned the rice issue to Odalis and she brought us chicken fried rice cooked at one of the Teppan tables and it tasted as it should.
We also ordered a to go item and when we got home it was the same bland rice missing ingredients.
Not sure what happened this time, but the service needs to improve and perhaps review the fried rice basics with the new staff. We are and have always been huge Benihana supporters, however, we do expect excellent service and delicious food.
Benihana - Coral Gables, FL已於2025年2月19日回覆Hey Rosa,
We're truly sorry to hear about your recent experience at Benihana - Coral Gables, FL. We're glad you appreciated our staff's kindness and the quality of our fried chicken fried rice, but we're disappointed that we didn't meet your expectations in other areas. We pride ourselves on our food and service, and we're sorry we fell short this time. Your feedback is valuable to us and we'll certainly use it to improve. We hope you'll give us another chance to impress you in the future.
Best,
The Management Team