Benihana - Dearborn, MI

Benihana - Dearborn, MI 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. D

   DeShon

   Detroit12則評論

   5.0

   在5天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Chef Tay was awesome!! Food was delicious!! Ambiance was great!
   

   Benihana - Dearborn, MI已在3天前回覆

   Thanks for visiting us, DeShon! We're thrilled to hear that you enjoyed the food and ambiance at Benihana - Dearborn, MI. It's always a pleasure to know that our team has made your experience enjoyable. We're glad we could meet your expectations. We look forward to serving you again soon!
   

   請問這對你有幫助嗎？

2. D

   David

   Detroit4則評論

   4.0

   在6天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   Best waitress ever; Casey is head and shoulders above all the other waitstaff there. Our chef, Tay, was a lot of fun, and took very good care of us.
   

   Benihana - Dearborn, MI已在3天前回覆

   Thanks for visiting us, David! We're thrilled to hear that you had a great dining experience with our team at Benihana - Dearborn, MI. It's wonderful to know that our team made your visit enjoyable and that you were well taken care of. We strive to provide the best service possible, so your feedback is greatly appreciated. We also acknowledge your comments about the value. We're always looking for ways to improve. We look forward to serving you again soon.
   

   請問這對你有幫助嗎？

3. L

   Linda

   San Francisco3則評論

   5.0

   在6天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Great dining experience! The service was excellent!
   

   • 

   Benihana - Dearborn, MI已在4天前回覆

   Thanks for the feedback, Linda! We're thrilled to hear that you had a great dining experience at Benihana - Dearborn, MI. It's wonderful to know that you found our service excellent and enjoyed our food. We strive to provide a memorable experience for all our guests and your feedback is a testament to that. We look forward to serving you again soon!
   

   請問這對你有幫助嗎？

4. G

   Glenn

   Detroit1則評論

   1.0

   在6天前用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 4

   Our server does not work well under pressure and our cook had no energy.
   

   Benihana - Dearborn, MI已在5天前回覆

   Thanks for the feedback, Glenn! We're truly sorry to hear about your recent experience at Benihana - Dearborn, MI. It's disappointing to know that you did not enjoy your meal and felt rushed during your visit. We aim to provide a positive and enjoyable experience for all our guests, and it seems we fell short this time. Your feedback is crucial for us as it helps us improve. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

   請問這對你有幫助嗎？

5. R

   Robert VIP

   Detroit26則評論

   3.0

   在7天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 2

   The restaurant was out of certain menu items, for example I went there specifically for the A5 Wagyu and they were out and my wife ordered a drink which they were also out of, I deem this unacceptable for a chain restaurant.
   

   Benihana - Dearborn, MI已在5天前回覆

   Thanks for visiting us, Robert. We're sorry to hear about your recent experience at Benihana - Dearborn, MI. We understand your disappointment regarding the A5 Wagyu and the drink being unavailable. We're usually consistent with our offerings, so we're sorry for any inconvenience caused. We appreciate your feedback as it helps us to improve. We hope you'll give us another chance to serve you better.
   

   請問這對你有幫助嗎？

6. OT

   OpenTable食客

   Detroit1則評論

   5.0

   在2025年3月23日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   My family and I enjoyed our experience. We were celebrating our son’s birthday. We always have a great experience.
   

   Benihana - Dearborn, MI已在6天前回覆

   Dear Guest! Thanks for visiting us! We're thrilled to hear that you and your family had a great experience celebrating your son's birthday at Benihana - Dearborn, MI. It's wonderful to know that you always enjoy your visits here. We always strive to provide excellent food, service, and value, so your feedback is greatly appreciated. We look forward to serving you again soon!
   

   請問這對你有幫助嗎？

7. KR

   KevinR

   Detroit1則評論

   1.0

   在2025年3月22日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   We used to frequent Benihana on a regular basis, but Benihana‘s prices are getting ridiculous for what they give you now. The food and the cook was subpar. The service was terrible. This was my last time going. 
   

   Benihana - Dearborn, MI已在7天前回覆

   Thanks for the review, Kevin. We're truly sorry to hear that your recent experiences at Benihana - Dearborn, MI haven't lived up to the high standards we set for ourselves. We understand that our prices may be higher, and we're working to provide better value for our guests. We also take your feedback about our food and service seriously. We'll use your comments as an opportunity to improve. We hope you'll give us another chance to impress you in the future.
   

   請問這對你有幫助嗎？

8. S

   Shannon

   Detroit1則評論

   1.0

   在2025年3月20日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 2

   Waitress put her fingers in every dish she handed to us. She messed up our food order. Forgot our drinks. It’s was horrible
   

   Benihana - Dearborn, MI已在5天前回覆

   Thanks for visiting us, Shannon. We're truly sorry to hear about your recent experience at Benihana - Dearborn, MI. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We always aim to deliver a great experience, and we regret that we missed the mark. We appreciate your feedback and assure you that we will address these issues to prevent them from happening in the future. We hope you'll give us another chance to show you the quality service we're known for. Best regards, Benihana - Dearborn, MI Management Team
   

   請問這對你有幫助嗎？

9. OT

   OpenTable食客

   Louisville1則評論

   1.0

   在2025年3月15日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Our waitress brought out our soup and salad and we never saw her again. We were in need of drinks, forks and sauces. My husband had to go find her to pay the bill and get boxes. The chef seemed irritated when we asked about the extra rice we ordered and he never went and got it. We were very disappointed, especially since our bill was over $200.
   

   Benihana - Dearborn, MI已於2025年3月22日​回覆

   Dear Guest, Thanks for visiting us. We're sorry to hear about your experience at Benihana - Dearborn, MI. We understand how frustrating it can be when service is lacking, especially when you're looking for attention. We sincerely apologize for the oversight and any inconvenience it may have caused. We're glad to hear that you appreciated our food and overall value, but we're sorry we fell short in other areas. Your feedback is invaluable and we'll certainly address these issues with our team. We hope you'll give us another chance to serve you better in the future.
   

   請問這對你有幫助嗎？

10. M

    Melissa

    Detroit1則評論

    1.0

    在2025年3月9日用過餐

    1. 整體 1
    2. 食物 3
    3. 服務 2
    4. 氛圍 1

    Gross environment. Our chef was wonderful and our server was friendly but the restaurant itself is disgusting… garbage and food everywhere all over the floor. Didn’t look like anyone has swept or vacuumed in months. A huge puddle of sitting water near the bar. Ladies restroom had a broken toilet paper dispenser hanging off of the wall and a broken changing table which was unsafe to use to change my 6 month old. There was a dirty towel laying on the floor that several employees just walked right over. Gross in every way.
    

    Benihana - Dearborn, MI已於2025年3月11日​回覆

    Hi Melissa, We're sorry to hear about your experience at Benihana - Dearborn, MI. We take your feedback seriously and deeply regret that our restroom conditions and cleanliness did not meet your expectations. We assure you that we are addressing these issues. We're glad to hear that you enjoyed the performance of our chef and the friendly service provided by our staff. We hope you give us another chance to provide a better experience. Best regards, The Management Team
    

    請問這對你有幫助嗎？