Benihana - Encino, CA

Benihana - Encino, CA 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. OT

   OpenTable食客

   Los Angeles2則評論

   2.0

   在3天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   After making my reservation i was still having to wait over 45 minutes for a table. why call it a reservation?? Not to mention we didnt eat until who knows how long later due to waiting another very long wait for the chef. theres no reason why i should get there at 7:30 and leave at 10:30 on a TUESDAY night WITH A RESERVATION. honestly ridiculous service and if i would’ve known this i wouldve made reservations for my boyfriends birthday elsewhere.
   

   Benihana - Encino, CA已在2天前回覆

   Dear Guest! We sincerely apologize for the long wait, especially with a reservation. We understand how frustrating it is to plan a special evening and experience delays. This is not the level of service we aim to provide, and we truly regret the inconvenience. Your feedback is important, and we’ll work on improving our reservation process and wait times. We appreciate you giving us a try and hope we can provide a better experience in the future.
   

   請問這對你有幫助嗎？

2. OT

   OpenTable食客

   Los Angeles1則評論

   1.0

   在6天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 3
   4. 氛圍 1

   Way too busy even with a reservation. Food had no seasoning. Way too loud you can barely hear the person next to you.
   

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3. OT

   OpenTable食客

   Los Angeles1則評論

   5.0

   在2025年3月7日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We had a great time celebrating family birthdays.
   

   Benihana - Encino, CA已在7天前回覆

   Dear Guest! We're absolutely delighted to hear that you had a great time celebrating your family birthdays at Benihana - Encino, CA! It's wonderful to know that our food and service met your expectations. We always strive to provide the best for our guests and your kind words are a testament to our efforts. We can't wait to welcome you and your family back for more celebrations in the future! Best regards, The Management Team
   

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4. S

   Shelly VIP

   Los Angeles61則評論

   5.0

   在2025年3月7日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   My husband and I came here for a birthday celebration. We had such a great experience. The food and service is always fantastic! The chef is so much fun/talented. Dinner and show all in one place! I would also like to give a “BIG SHOUT OUT “ to Tar our server. He was friendly, accommodating and very helpful. We will definitely be back.
   

   Benihana - Encino, CA已在7天前回覆

   Thanks for visiting us, Shelly! We're thrilled to hear that you and your husband had a great experience celebrating your birthday at Benihana - Encino, CA. It's wonderful to know that our food and service met your expectations. We're also glad to hear that our chef's talent added to your experience. Your kind words about our team are greatly appreciated. We're looking forward to welcoming you back soon! Best regards, Benihana - Encino, CA Management Team
   

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5. KM

   KerriM

   Hawaii5則評論

   5.0

   在2025年3月3日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We had an absolutely marvelous time. The service was amazing. The food was absolutely delicious because my mom’s 85th birthday. She felt so excited and happy it was amazing the steak the filet mignon the Châteaubriand, the shrimp, the scallops oh my gosh, everything amazing.
   

   Benihana - Encino, CA已於2025年3月4日​回覆

   Thanks for the feedback, Kerri! We're thrilled to hear that you and your mom had a wonderful birthday celebration at Benihana - Encino, CA. It's great to know that you enjoyed the food and service. We always strive to make special occasions even more memorable. We appreciate your kind words and look forward to welcoming you back for more memorable experiences.
   

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6. OT

   OpenTable食客

   Los Angeles1則評論

   1.0

   在2025年3月2日用過餐

   1. 整體 1
   2. 食物 5
   3. 服務 1
   4. 氛圍 1

   I could not believe how absolutely filthy dirty. This Benihana location is. Not to mention they made us wait an hour when we already had a reservation for my birthday dinner.  Low ceilings felt like we were in a cave. there was food all over the floor, disgusting walls, and never even threw shrimp in our mouths! So disappointing to see this place go so down hill. Please spare me next time by replacing those carpets!!!!!
   

   Benihana - Encino, CA已在1天前回覆

   Dear Guest, We’re truly sorry to hear about your disappointing experience, especially on your birthday. The cleanliness issues and excessive wait time you described are unacceptable, and we sincerely apologize for letting you down on such a special occasion. Your feedback is extremely important, and we’ll address these concerns with our team immediately, including reviewing our cleaning procedures and facility maintenance. We appreciate you bringing this to our attention and hope you’ll give us another chance to provide the quality experience you expected. Thank you for sharing your feedback. Best regards,
   

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7. TH

   TaylorH

   Los Angeles4則評論

   5.0

   在2025年3月1日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Amazing dinner, great service! Definitely will be back
   

   Benihana - Encino, CA已於2025年3月3日​回覆

   Thanks for the feedback, Taylor! We're thrilled to hear that you had an amazing dinner at Benihana - Encino, CA. It's wonderful to know that our service met your expectations. We always strive to provide the best dining experience for our guests and your feedback lets us know we're on the right track. We can't wait to welcome you back soon!
   

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8. J

   Jennifer VIP

   Los Angeles11則評論

   3.0

   在2025年3月1日用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 5
   4. 氛圍 1

   It smells from too many years of cooking. It’s dirty. It needs a good remodel.
   

   Benihana - Encino, CA已於2025年3月2日​回覆

   Hey Jennifer, Thank you for taking the time to share your thoughts with us. We're glad to hear that you enjoyed our food, but we're truly sorry to hear that our overall cleanliness and cooking smells affected your dining experience. We understand that your recent remodel needs to be done, and we're committed to making it better. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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9. OT

   OpenTable食客 VIP

   Los Angeles7則評論

   3.0

   在2025年2月24日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 4

   They make u wait for over an hour even though you have a reservation! Had to make my mom wait with her knee and heart problems, ON HER BIRTHDAY! Not cool! Don’t overbook!
   

   Benihana - Encino, CA已在5天前回覆

   Dear Guest! Thank you for taking the time to share your feedback. We're sorry to hear about the long wait you experienced on your mother's special day. It's never a good idea to keep our guests waiting regardless of the circumstance. We understand how frustrating that must have been for you and your family. We appreciate your patience and your comments have been noted for improvement. We hope to have the opportunity to make your next experience more enjoyable. Best regards, The Management Team at Benihana - Encino, CA
   

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10. OT

    OpenTable食客

    Hawaii1則評論

    1.0

    在2025年2月24日用過餐

    1. 整體 1
    2. 食物 5
    3. 服務 3
    4. 氛圍 2

    If you make reservations on line be prepared to still wait. We had to wait 45 mins
    

    Benihana - Encino, CA已於2025年3月4日​回覆

    Dear Guest! Thanks for the review. We're sorry to hear about the wait you experienced despite making a reservation on our site. We understand the frustration of waiting, especially when you're looking forward to a meal out. We're glad to hear that you enjoyed the food. We're committed to providing excellent service and we hope that we can make your next visit even more enjoyable. We appreciate your feedback and hope to see you again soon.
    

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