Benihana - Las Colinas, TX

Benihana - Las Colinas, TX 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. J

   Josh

   Dallas1則評論

   4.0

   在今天用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   A bit noisy and kind of cramped seating. All good otherwise..
   

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2. M

   Maria

   Dallas1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 5
   3. 服務 3
   4. 氛圍 1

   They don’t do your reservation time and then make you wait additional time to get a table
   

   Benihana - Las Colinas, TX已在今天回覆

   Thanks for the feedback, Maria. We're sorry to hear about the inconvenience you experienced. We understand how frustrating it can be to wait for a table when you've made a reservation, and we apologize for the mix-up. We're glad to hear that you enjoyed our food, but we're always aiming for perfection in every aspect of dining. We appreciate your patience and hope to serve you better in the future. Best Regards, Benihana - Las Colinas, TX Management Team
   

   請問這對你有幫助嗎？

3. m

   michelle VIP

   Washington DC29則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 4
   4. 氛圍 3

   Our server was great but that was the only thing great about the experience. This was my 2nd year in a row going for my birthday and the food was bland chicken and shrimp had no taste or flavor just an excess of butter. The quality of food is not worth the price point. The restroom was filthy just as it was a year ago. The quality of the restroom says a lot of the cleanliness of the restroom as it could be cleaner.
   

   Benihana - Las Colinas, TX已在1天前回覆

   Hi Michelle, Thank you for choosing Benihana - Las Colinas, TX for your birthday celebration. We're sorry to hear that your experience did not meet your expectations. We strive to provide our guests with flavorful and enjoyable meals, so we're disappointed to hear that we fell short this time. We also apologize for the cleanliness issues you encountered in our restroom. We take all feedback seriously and will use your comments to improve our services. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

   請問這對你有幫助嗎？

4. M

   Marco VIP

   Los Angeles27則評論

   4.0

   在3天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 3

   Still a Classic, But Hoping for a Refresh I’ve been coming to Benihana throughout 30 years, in different countries, and its name has always carried a strong sense of tradition in the world of Teppanyaki. I brought a group of friends for dinner, and the experience was overall enjoyable. The service was excellent—staff were warm, friendly, and truly made us feel welcome. The food was plentiful and of ok quality, and the chef’s performance was fun as always. That said, the ambiance felt a bit tired and didn’t quite reflect the rich heritage Benihana is known for. The space could definitely use some updates to bring back the magic and atmosphere of the past. I’ll be back to another Benihana location, hoping the brand continues to invest in its legacy.
   

   Benihana - Las Colinas, TX已在1天前回覆

   Thanks for the feedback, Marco! We're thrilled to hear that you and your friends enjoyed your experience at Benihana - Las Colinas, TX. It's wonderful to know that our team's warmth and friendliness added to your visit. We're also glad that you found our food to be plentiful and of good quality. We appreciate your feedback on the ambiance and will strive to make it feel more vibrant and exciting. We look forward to welcoming you back soon.
   

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5. j

   jerry VIP

   Las Vegas12則評論

   2.0

   在5天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   Nightmare, dirty, an hour late to get seated. No drinks not even water for 20 minutes at the table when I asked what was going on. I was told they had 325 reservations that night well you should be glad but you should have staff this trained or ready to go no entertainment from the chef forgot two items to give us had to ask for dessert that came with my meal the worst Benihana I’ve ever been to
   

   Benihana - Las Colinas, TX已在3天前回覆

   Thanks for visiting us, Jerry. We're truly sorry to hear about your experience at Benihana - Las Colinas, TX. It's clear that we fell short of our usual standards, and for that, we sincerely apologize. We understand how frustrating it can be to wait for your table, have your orders prepared, and not receive the service you deserve. We're taking your feedback seriously and will work on improving our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

   請問這對你有幫助嗎？

6. T

   Tatum VIP

   Dallas4則評論

   1.0

   在5天前用過餐

   1. 整體 1
   2. 食物 4
   3. 服務 1
   4. 氛圍 2

   What a disappointment. Our order was wrong, our server never came back to refill our drinks. 2 hours with one glass of water is unacceptable. I had to go find someone to help us. I ordered collosal shrimp hibachi but got regular, I let it slide but it wasn’t what I ordered. My partner ordered splash and meadow with spicy vegetable rice, he got no rice at all and while the chef offered to make him some he declined and then had to ask for steamed white rice, at minimum that comes with the meal! This is becoming a pattern and it sucks.
   

   Benihana - Las Colinas, TX已在3天前回覆

   Hey Tatum, We're truly sorry for your experience at Benihana - Las Colinas, TX. We take pride in our food and service, and it's clear we fell short during your visit. We apologize for the mix-up with your orders and the lack of attention from our service team. We appreciate your feedback and assure you that we're taking your comments into consideration as we strive to improve. We hope for another chance to provide you with the exceptional dining experience we're known for. Best, The Management Team
   

   請問這對你有幫助嗎？

7. R

   Rach

   Dallas4則評論

   3.0

   在6天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 2
   4. 氛圍 2

   Overall the experience was not worth what we paid. The food was good but the service and ambiance is severely lacking.
   

   Benihana - Las Colinas, TX已在3天前回覆

   Hello Rach, We're truly sorry to hear that your experience at Benihana - Las Colinas, TX didn't meet your expectations. We strive to provide our guests with an enjoyable dining experience, and it's clear we fell short during your visit. We're glad to hear that you enjoyed our food, but we're disappointed to hear about your service and ambiance. We appreciate your feedback and will certainly take it into account as we continually work to improve our guests' experiences. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

   請問這對你有幫助嗎？

8. OT

   OpenTable食客

   Dallas1則評論

   5.0

   在7天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 1
   4. 氛圍 3

   Everything was really good. Our server was very aggressive and she stunk very bad. 
   

   Benihana - Las Colinas, TX已在3天前回覆

   Dear Guest! Thanks for the feedback. We're glad to hear that you enjoyed your experience at Benihana - Las Colinas, TX. However, we're truly sorry to hear about your experience with our service. We aim to provide friendly and efficient service to all our guests, and we apologize if we fell short in this instance. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to impress you with our service. Best regards, The Management Team
   

   請問這對你有幫助嗎？

9. S

   Sonia

   Little Rock4則評論

   5.0

   在7天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Everything was really good just as I expected it to be!
   

   Benihana - Las Colinas, TX已在5天前回覆

   Thanks for visiting us, Sonia! We're thrilled to hear that you enjoyed your experience at Benihana - Las Colinas, TX. It's always our goal to deliver great food and service, and we're glad we hit the mark for you. We appreciate your feedback on the value and we're always working to provide the best experience for our guests. We look forward to serving you again soon!
   

   請問這對你有幫助嗎？

10. OT

    OpenTable食客 VIP

    Dallas7則評論

    1.0

    在7天前用過餐

    1. 整體 1
    2. 食物 5
    3. 服務 1
    4. 氛圍 1

    The service this go around was terrible. I would blame management. You all were extremely short staffed. Reservation was at 730, Chef didn’t make it out until closer to 930. Chef Pedro was great. Table across from us sat after us and their actual server put their whole order in while we just got the manager to only take our drink order 30 minutes after being seated. Dinner took over three hours and was more of a draining experience versus a relaxed or enjoyable dinner experience.
    

    Benihana - Las Colinas, TX已在6天前回覆

    Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Las Colinas, TX. We understand that waiting can be frustrating and we apologize for the delay in service and the delay in taking your drink order. We also regret that you found your dinner experience less enjoyable than you'd hoped. We're glad to hear that our chef made a positive impression, but we're sorry that other aspects of your visit fell short. Your feedback is invaluable to us as we strive to improve our service. We hope you'll give us another chance to provide the relaxed dining experience you deserve. Best Regards, The Management Team
    

    請問這對你有幫助嗎？