- 整體 2
- 食物 3
- 服務 2
- 氛圍 2
I used to love & frequent this location and tried it once more after a mediocre experience. Last time, all was decent but service was super slow. Tried it again for a birthday dinner. Needless to say, my niece wants a do over and deserves it. The chef acted as if he were ready to get off, something was dripping on the grill before & during cooking. He dropped the utensils twice as he tried to perform tricks, a debate over chicken ensued when we offered to buy more since the portion for 7 people was so minuscule, lol - we still were charged a $7 up charge for 4 people for a side of chicken fried rice when fried rice is already included with the meals we ordered but I digress. He then dropped food on the birthday girl 3xs when plating, then we canceled the last drink order when it never arrived. The worse use of $500 ever. I have learned my lesson. Never again. Waitress was decent is the only reason I gave a 3 for service.
Benihana - Las Colinas, TX已在4天前回覆Thanks for the feedback, RonAye'B. We're truly sorry to hear about your recent experience at Benihana - Las Colinas, TX. It's disappointing to know that your visit did not meet our usual standards of service and food quality. We take your comments about service speed and food preparation very seriously and will address these issues with our team. We're also sorry to hear about the confusion over the side order and the dropped utensils. We strive to provide a pleasant dining experience for all our guests and it's clear we fell short this time. We hope you'll give us another chance to make it right.
Best,
Benihana - Las Colinas, TX Management Team