Benihana - Lombard, IL

Benihana - Lombard, IL 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. R

   Richard

   Chicago10則評論

   2.0

   在1天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 2
   4. 氛圍 1

   The table area where we sat was not cleaned properly from the people that were there before us And had a 730 reservation. Didn't get to be seated until 8:10. The don't update you on your wait time.
   

   請問這對你有幫助嗎？

2. A

   Angel

   Chicago1則評論

   3.0

   在1天前用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 2
   4. 氛圍 3

   Service was very slow. I understand the wait to sit down. But once we were seated everything was very slow after that. Highly disappointed we chose this place as my wife’s birthday dinner
   

   請問這對你有幫助嗎？

3. L

   Lorrie

   Chicago1則評論

   5.0

   在4天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Good food and service! Nice clean restaurant in Lombard!
   

   Benihana - Lombard, IL已在1天前回覆

   Thanks for visiting us, Lorrie! We're thrilled to hear that you enjoyed your dining experience at Benihana - Lombard, IL. It's wonderful to know that our food and service met your expectations. We strive to provide a clean and pleasant environment for our guests, and we're glad you appreciated it. We look forward to serving you again soon!
   

   請問這對你有幫助嗎？

4. N

   Nellie

   Chicago1則評論

   1.0

   在5天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 2
   4. 氛圍 1

   This was our first time ever at Benihana and we were very excited for the experience and food. Let me just say, save your money please. Any other Hibachi restaurant would be a smarter choice. The amount of food/portion size you receive is not worth it. My 5 pieces of steak I got on my plate for 40$ not including the fried rice which I assumed came with the hibachi was ridiculous. My 8 year old niece, finished her chicken and some of my food and was still hungry. We waited about 1 hour 1/2 before a chef actually came and started cooking. The chef was awesome, he was funny and kind and made the experience not a total loss. I will say the staff there was nice. The environment and ambiance was less than ideal. I hope others have better experiences but we will choose a different eatery next time. It was not worth 200$ for 2 adults and 1 kid to eat subpar food with portions so small.
   

   Benihana - Lombard, IL已在4天前回覆

   Thanks for the review, Nellie. We're sorry to hear that your experience at Benihana - Lombard, IL didn't meet your expectations. We take your comments about our portion sizes and the value for money very seriously. It's disappointing to hear that you found the food and wait time unsatisfactory. We strive to provide a great experience and your feedback will help us improve. We're glad to hear that our staff made up for it and you had a positive time with us. We hope to have the opportunity to serve you again in the future.
   

   請問這對你有幫助嗎？

5. K

   Karen VIP

   Chicago15則評論

   1.0

   在6天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 5
   4. 氛圍 5

   Everything was great until we finished dinner. We barely made it home. Then we spent the remainder of the evening in the washroom. This is the 2nd time out of 3 visits this happened. The 1st time, it was only me, so we went back. The 2nd time, everything was great. Needless to say, this was the last time. We will not be returning. Very sad because we have been going there for years and always loved it. The items that we ate that were the same, soup salad, shrimp, chicken, mushrooms, dipping sauces and green tea.
   

   Benihana - Lombard, IL已在5天前回覆

   Hey Karen, We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. We're glad to hear that you've enjoyed our food and service in the past, but we sincerely apologize for the inconvenience you faced during your visit. We understand how disappointing it must have been to not make it home after a long, enjoyable meal. We appreciate your patience and understanding, and we're committed to make sure this doesn't happen again. We hope you'll give us another chance to provide the amazing dining experience that you've known us to provide. Best regards, The Management Team
   

   請問這對你有幫助嗎？

6. D

   Dottie

   Chicago2則評論

   5.0

   在7天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great food Great service We always appreciate this restaurant
   

   Benihana - Lombard, IL已在6天前回覆

   Thanks for visiting us, Dottie! We're thrilled to hear that you always find great food and service at Benihana - Lombard, IL. Your kind words mean a lot to us. We always aim to provide the best dining experience possible for our guests. We hope to see you again soon!
   

   請問這對你有幫助嗎？

7. C

   Cara VIP

   Chicago6則評論

   5.0

   在2025年4月11日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Super kind and attentive staff with our very overtired and hungry 1.5 year old. Without hesitation, Luci and the team went above and beyond to offer accommodations to help. As a parent in a dining establishment, my husband and I can’t put into words how meaningful and thoughtful the service we received was. In addition, the food was delicious, everything came out fast and of course, the hibachi experience was top notch. Highly recommend. We will absolutely be returning!!
   

   Benihana - Lombard, IL已於2025年4月13日​回覆

   Hey Cara, Thanks so much for your kind words! We're thrilled to hear that you and your husband had a wonderful dining experience with us at Benihana - Lombard, IL. It's always our goal to go above and beyond for our guests, and we're glad we could accommodate your needs. We're also thrilled to hear that you and your family found our food to be delicious and our hibachi experience to be top notch. Your recommendation means a lot to us and we can't wait to welcome you back! Best, The Management Team
   

   請問這對你有幫助嗎？

8. H

   Holly

   Chicago2則評論

   2.0

   在2025年4月5日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 1

   It was an Incredibly expensive for a sub-par experience
   

   Benihana - Lombard, IL已於2025年4月7日​回覆

   Thanks for visiting us, Holly. We're sorry to hear that you found our prices to be high and that you had a subpar experience. At Benihana - Lombard, IL, we strive to provide a memorable experience for all our guests, and we regret that we fell short during your visit. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to make it right. Best, The Management Team
   

   請問這對你有幫助嗎？

9. A

   Ashley

   Chicago1則評論

   5.0

   在2025年4月5日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Juan and Jian were fantastic! Food was good, service was good! We celebrated my son’s birthday.
   

   Benihana - Lombard, IL已於2025年4月7日​回覆

   Thanks for the review, Ashley! We're thrilled to hear that you enjoyed your visit to Benihana - Lombard, IL. It's great to know that our team's efforts to provide fantastic service added to your special occasion. We're also glad that you found the food and value up to the mark. We look forward to welcoming you and your family back for more celebrations. Thanks again!
   

   請問這對你有幫助嗎？

10. M

    Mike

    Chicago1則評論

    3.0

    在2025年4月5日用過餐

    1. 整體 3
    2. 食物 3
    3. 服務 3
    4. 氛圍 3

    The food was definitely not worth the price. What you’re paying for is the food cooking performance which mine was subpar and lacked enthusiasm. Would not recommend 
    

    Benihana - Lombard, IL已於2025年4月7日​回覆

    Hi Mike, We're truly sorry to hear that your experience at Benihana - Lombard, IL didn't meet your expectations. We take pride in our culinary skills and it's disappointing to know that you felt our food was not up to par. We also regret that you found our service lacking. We strive to provide excellent service to all our guests and it seems we missed the mark during your visit. Your feedback is valuable to us and we'll certainly use it to improve our offerings and service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
    

    請問這對你有幫助嗎？