- 整體 3
- 食物 4
- 服務 2
- 氛圍 2
We visited Benihana Lombard for my boyfriend’s birthday on a Saturday evening. The reservation was for 7p, and although we arrived on time, the restaurant was so backed up on reservations that we weren’t seated until 7:45p. After being seated, the dinner went smooth for the most part. Our server was quick and accommodating about some allergies we had in our party, however he didn’t write anything down and therefore kept forgetting parts of our order like drinks and meal choices which was frustrating. Overall the quality of the meal itself was as expected for hibachi.
The nail in the coffin on our impression of the evening after an exorbitant wait time and minor inconveniences throughout the meal was the state of the women’s restroom which was a clear health code violation. There were women’s sanitary napkins and soiled balls of bathroom tissue all over the floor, the sink was out of soap, and the faucets were caked in a crust and had no hot water running to them.
We have visited this location before with no issue, but have no desire to return to a Benihana after this showcase of chaos. There are plenty of other hibachi restaurants in the Chicagoland area and fabulous eateries in Oakbrook.
Benihana - Lombard, IL已於2025年3月3日回覆Dear Guest!
We're really sorry to hear about your experience at Benihana Lombard. We understand how important special occasions are and we regret that you had to wait longer than expected for a table. We also apologize for the inconvenience you faced with our restroom. We strive to maintain a clean and comfortable environment for our guests and we're sorry we fell short this time. Your feedback is invaluable and we will certainly look into these issues. We hope you'll consider giving us another chance in the future.
Best,
The Management Team