Benihana - Maple Grove, MN

Benihana - Maple Grove, MN 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. D

   Dylan

   聖地亞哥5則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   The show that you come from wasn’t really there. Very disappointing as we came for son’s birthday. Was told that MOA or Kobe offers better experience. Food was way salty but to be expected with hibachi.
   

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2. K

   Kathy

   Minneapolis3則評論

   4.0

   在6天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   The food was good, the service was great. I really do not like that they add 20% if you sit where they prepare the food in front of you. I thought that was the main reason to go there. We sat in the bar to avoid the $68 fee as we've seen the "show" several times.
   

   Benihana - Maple Grove, MN已在4天前回覆

   Thanks for the review, Kathy! We're thrilled to hear that you enjoyed the food and service at Benihana - Maple Grove, MN. We understand your concerns about the seating arrangement and understand that it can affect the overall experience. We appreciate your feedback and will take it into consideration for future improvements. We look forward to serving you again soon!
   

   請問這對你有幫助嗎？

3. N

   Naomi

   Minneapolis1則評論

   3.0

   在7天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 4
   4. 氛圍 4

   I've been going to Benihana for my birthday for at least 15 years. I always order the same entree. This year I was shocked that the price for the entree had increased by at least 70%. I still ordered it because I figured that the price of food in general had increased dramatically in the past year. However, I was disappointed when the quality of food had decreased. The food didn't taste as good as it usually does. Some of the grilled veggies were mushy and the rest of the food wasn't as flavorful as it has been in the past. In addition, the ice cream wasn't fresh. It was crunchy from the ice chips in it. For the increased price we paid for the food, I was expecting to get the same quality that I had gotten in the past. Finally, we have always had our picture taken to commemorate my birthday. That didn't happen this year. It was a very disappointing experience.
   

   Benihana - Maple Grove, MN已在1天前回覆

   Thanks for visiting us, Naomi. We're sorry to hear that your recent visit to Benihana - Maple Grove, MN did not meet your expectations. We understand that you've been enjoying our traditional menu for years and we regret that the quality of our food did not meet your expectations this time around. We appreciate your feedback about the pricing and the photo issue. We'll definitely take your comments into consideration as we strive to improve our customer experience. We hope to have the opportunity to serve you again and provide a better experience.
   

   請問這對你有幫助嗎？

4. I

   Ilsa

   Minneapolis2則評論

   1.0

   在2025年4月14日用過餐

   1. 整體 1
   2. 食物 5
   3. 服務 1
   4. 氛圍 3

   This restaurant adds a 20% service charge to the bill that is NOT the tip. You are expected to tip the staff on top of that. This is now illegal in MN but they are doing it anyway and they don’t make it at all clear so my poor Mom who paid, didn’t realize this and generously tipped on top of this outrageous service charge. And our service wasn’t even very good. 7 of us and the bill was over $700?! We each had one drink. I will never eat here again.
   

   Benihana - Maple Grove, MN已在6天前回覆

   Hi Ilsa, thank you for your feedback. We're sorry to hear about your experience. Our service charge supports fair wages for our team, and we agree it should always be clearly communicated. We’re reviewing our signage and staff training to ensure this is more transparent moving forward. We never want guests to feel misled or disappointed, and we truly value your input as we work to improve.
   

   請問這對你有幫助嗎？

5. C

   Cathy

   Minneapolis6則評論

   5.0

   在2025年4月12日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   The Buffalo all experience what's good. However, we had 7 people at the table. I came with a twenty percent tip but then another woman who was giving us drink said we had to keep her another fifteen percent because the twenty percent didn't include her, so we spent over seven hundred dollars, that's a hundred dollars a person, and we just ordered soda accept for two people who ordered one drink. This is way too expensive. As I was thinking about sixty dollars a person, I will never go back because it's vary list meeting when you have to pay a twenty percent tip and then a fifteen fifteen percent tip on top of that, I will never go back
   

   Benihana - Maple Grove, MN已在7天前回覆

   Thanks for visiting us, Cathy. We're sorry to hear about your experience. We understand your concerns about the Buffalo's Buffalo All-You-Can-Eat experience. We aim to provide a balanced experience, and your feedback helps us improve. We apologize for any confusion about the tipping and appreciate your understanding. We hope you'll give us another chance in the future to provide a better dining experience.
   

   有1​人認為這對他/她有幫助

6. L

   LaSaundra

   Minneapolis1則評論

   5.0

   在2025年4月12日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Our chef Hector was very enthusiastic and entertaining. He engaged with everyone while cooking and the jokes with the food were hilarious. Our server Shari was amazing with keeping drinks filled and taking away empty dishes. She also sang happy birthday to me alone. Her singing was amazing! We will definitely come back.
   

   Benihana - Maple Grove, MN已於2025年4月14日​回覆

   Thanks for the review, LaSaundra! We're thrilled to hear that you had a great time at Benihana - Maple Grove, MN. It's wonderful to know that you found our chef and server to be engaging and made you feel welcome. We're also glad you enjoyed our food and found the birthday celebration to be memorable. We appreciate your feedback and look forward to welcoming you back soon! Best regards, Benihana - Maple Grove, MN Management Team
   

   請問這對你有幫助嗎？

7. B

   Beth

   Minneapolis1則評論

   2.0

   在2025年4月6日用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   We had a 6 pm reservation at the Maple Grove location and did not get seated until 6:30 pm and there were many other groups in the same position. They need to get a handle on scheduling.
   

   Benihana - Maple Grove, MN已於2025年4月8日​回覆

   Hi Beth, we're truly sorry to hear about your recent experience at our Maple Grove location. We understand how frustrating it can be to wait, especially when you have a reservation. We're taking your feedback seriously and will work on improving our reservation scheduling to ensure that all our guests are seated at their scheduled time. We appreciate your patience and hope you'll give us another chance to serve you better. Thank you for your understanding.
   

   請問這對你有幫助嗎？

8. M

   Mike

   Minneapolis2則評論

   5.0

   在2025年4月5日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Wife and I had an amazing time. Food was prepared as we watched. Fun night great experience
   

   Benihana - Maple Grove, MN已於2025年4月7日​回覆

   Thanks for visiting us, Mike! We're thrilled to hear that you and your wife had an amazing time at Benihana - Maple Grove, MN. It's fantastic to know that our food preparation and fun atmosphere contributed to your enjoyable evening. We appreciate your feedback and look forward to serving you and your wife again soon. Best regards, The Management Team
   

   請問這對你有幫助嗎？

9. D

   Donovan

   Minneapolis1則評論

   5.0

   在2025年4月5日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Had a great time at Benihana's. This was some of the top service and teppanyaki cooking we've had in a while. Our cook, Antonio was friendly and made for a fun experience with my family.
   

   Benihana - Maple Grove, MN已於2025年4月7日​回覆

   Hey Donovan, We're thrilled to hear that you and your family had a great time at Benihana - Maple Grove, MN! It's wonderful to know that you found our service and teppanyaki cooking to be top-notch. We always aim to provide a fun and memorable dining experience for our guests, and it's great to hear that we hit the mark with you. We look forward to serving you again soon. Thanks for the stellar review!
   

   請問這對你有幫助嗎？

10. T

    Terrence

    Minneapolis1則評論

    5.0

    在2025年4月3日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    Antonio was great. Food was cooked and seasoned well.
    

    Benihana - Maple Grove, MN已於2025年4月5日​回覆

    Thanks for the review, Terrence! We're thrilled to hear that you enjoyed your meal at Benihana - Maple Grove, MN. It's always our goal to provide well-cooked and seasoned food to our guests. We noticed that you rated our value 4 - we're always working to provide the best experience for our customers. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
    

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