- 整體 1
- 食物 1
- 服務 3
- 氛圍 1
It was terrible had a reservation at 7:00pm didn’t get seated til 8:30. On top of that we had to wait and additional hour just to get our food on the grill. The hostesses were extremely rude and unprofessional, they intentionally turned their backs on customers just to ignore us. Not once did they notify us of the current situation at hand, they gave us a dry one moment and made us wait and hour and a half. This is the type of treatment you receive when you don’t book as reservation. The poor chefs were extremely and inhumanly over worked that it lead to a poor quality of food. I’m not blaming the chefs because it’s out of their control. Our server was the hardest one working last night and I witnessed other staff members try to berate and belittle her but she was LITERALLY the only one actively working to the point she just needs be in charge of the place, no kidding. The poor girl was running around frantically just to tend to all her tables, but she did it with grace and fulfilled everyone’s needs. Overall this was the worst Benihana’s I’ve ever been to, either open another Memphis location or hired more professional staff members because the whole thing was unacceptable.
Benihana - Memphis, TN已在5天前回覆Dear Guest! Thanks for visiting us. We're truly sorry to hear about your experience at Benihana - Memphis, TN. We strive to provide excellent service and it's clear we fell short during your visit. We understand how frustrating it can be to have a reservation and then have to wait, especially when you've made your intention to dine soon. We're also deeply sorry to hear about the overwork and the treatment you received from our staff. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience in the future.