Benihana - Miami Beach, FL

Benihana - Miami Beach, FL 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. W

   Walter

   Miami4則評論

   2.0

   在1天前用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 3
   4. 氛圍 4

   Server was decent but we got sat with a group of kids who had a “special menu”. took managers about 20-30 minutes to give them the menu so my girlfriend and I had to wait over an hour to even get a chef. Food was cooked rushed and didn’t come out great. Tragic as Benihana’s is one of my favorite restaurant.
   

   請問這對你有幫助嗎？

2. OT

   OpenTable食客

   Chicago1則評論

   1.0

   在3天前用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 4

   This location has really gone down hill. The management. Is very rude and does not care about your experience at all. We had a tiny portion of vegetables, not even enough for a child. I have never had a portion like this at hibachi. The cook was rude and again the manager does not care.
   

   Benihana - Miami Beach, FL已在1天前回覆

   Dear Guest, we're really sorry to hear about your recent experience at Benihana - Miami Beach, FL. It's disappointing to know that we didn't meet your expectations, especially with our service and portion sizes. We always aim to provide our guests with a memorable experience, and we regret that we missed the mark this time. We take your feedback seriously and will address these issues with our team. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

   請問這對你有幫助嗎？

3. R

   Renee VIP

   Detroit4則評論

   5.0

   在5天前用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   Great service and food too. Would go back again for sure.
   

   Benihana - Miami Beach, FL已在3天前回覆

   Hi Renee, We're delighted to hear that you had a fantastic experience at Benihana - Miami Beach, FL! It's wonderful to know that our food and service met your expectations. Your kind words mean a lot to us and we're thrilled that you'd consider returning. We can't wait to serve you again soon. Warm regards, The Management Team
   

   請問這對你有幫助嗎？

4. C

   CHANG JOON

   Las Vegas1則評論

   5.0

   在5天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Very Nice Experience for me and my family. Good food and service.
   

   Benihana - Miami Beach, FL已在3天前回覆

   Thanks for the feedback, Chang Joon! We're thrilled to hear that you and your family had a nice experience at Benihana - Miami Beach, FL. It's great to know that you enjoyed our food and service. We always strive to provide the best for our guests and your feedback helps us to improve. We look forward to serving you and your family again soon.
   

   請問這對你有幫助嗎？

5. S

   Scott

   New York City1則評論

   2.0

   在6天前用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 4

   We were quite disappointed with the evening. We checked in early and sat at the bar. Despite telling the hostess we would be at the bar, she called me on my cell phone to find where we were located (10 fee to the left). We sat down at 8:15AM, on time, for our reservation but did not place an order until 8:30PM and then did not start receiving food service until 8:45PM (only after we asked for the third time). The chef was tired and overworked, and not nearly as skilled as previous Benihama restaurants I have seen. He placed massive amounts of butter in all the food (rice, meat, etc...) to the point where both our group and the one to our right could not eat. Even the drinks at the bar (lemonade and tea) took 10 minutes to receive because the bartender had to talk to the other end of the restaurant to prepare them. The restaurant seems to be under new management with new chefs. The location is nice, the valet parking fee and easy. The restaurant itself was clean and organized. We should have looked at the reviews beforehand (as the wait times and other concerns were exactly as spelled out on previous reviews).
   

   Benihana - Miami Beach, FL已在5天前回覆

   Hello Scott, We're truly sorry to hear about your disappointing experience at our Benihana - Miami Beach, FL location. We understand that the service and timing were not up to par, and we apologize for the inconvenience. We're also disappointed to hear about your experience with the butter and drinks. We always strive to deliver a great experience, and we regret that we missed the mark on this occasion. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   請問這對你有幫助嗎？

6. M

   Makenzie

   Orlando3則評論

   5.0

   在2025年3月27日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Love it everytime I go. Miami Beach is my home. Just need to hire more chefs or come out quicker
   

   Benihana - Miami Beach, FL已在5天前回覆

   Thanks for visiting us, Makenzie! We're thrilled to hear that you love Benihana - Miami Beach, FL and consider us your home. We appreciate your patience and your feedback about our service speed. We're always working on improving and your input helps us do that. We look forward to serving you again soon!
   

   請問這對你有幫助嗎？

7. E

   Emma

   大波士顿1則評論

   1.0

   在2025年3月25日用過餐

   1. 整體 1
   2. 食物 4
   3. 服務 2
   4. 氛圍 2

   Reservation was at 6:45 on a Tuesday. We didn’t sit down until 7:20. Ordered right away but took a half hour for drinks. Cooking didn’t begin until just before 8pm. My 6 year old was starving at this point. Our cook looked miserable and was not interactive at all, which was the whole reason we went here while on vacation. Food was just average.
   

   Benihana - Miami Beach, FL已於2025年3月27日​回覆

   Hi Emma, We're truly sorry to hear about your experience at Benihana - Miami Beach, FL. We always aim to provide our guests with a smooth and enjoyable dining experience, and we regret that we fell short during your visit. We understand that waiting for over an hour can be frustrating, and we apologize for the delay in serving your drinks. We also regret that the food and service did not meet your expectations. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to provide you with the dining experience you were hoping for. Best Regards, The Management Team
   

   請問這對你有幫助嗎？

8. R

   Rodrigo

   Orlando1則評論

   1.0

   在2025年3月25日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   We waited for the food for over an hour and it never arrived. We left the restaurant and no one came to say anything, there was an infernal noise and the worst service I have ever had in my life. We went to the restaurant and didn't eat.
   

   Benihana - Miami Beach, FL已於2025年3月26日​回覆

   Hi Rodrigo, we're truly sorry to hear about your experience at Benihana - Miami Beach, FL. We understand how frustrating it can be to wait for your meal and not receive it in a timely manner. We're also sorry to hear that you felt our service was subpar. We strive to provide excellent food and service to all our guests and it's disappointing to know that we fell short during your visit. Your feedback is crucial to us and we assure you that we will address these issues with our team. We hope you'll give us another chance to make it right. Sincerely, The Management Team.
   

   請問這對你有幫助嗎？

9. G

   Gina

   Miami8則評論

   2.0

   在2025年3月23日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 3

   Service was extremely slow and server was unattentive. Took a while after we were seated for a server to attend to us. One of the hostess had to track him down. One refill the entire 2+ hours we were there and I know he had no control over the kitchen being backed up but honestly, we were there before the “rush” as he called it and the restaurant was not crowded nor were there folks waiting outside or in the lounge area to be seated. Our server just seemed all over the place. Drinks came after appetizers and I had to ask several times for the rice bowl for my toddler as our entire entree was super delayed coming out and even my toddler’s meal (rice only) came minutes ahead of our entree and the food was not hot! Honestly I would return to the restaurant probably during lunch and just appetizers seeing that was the quickest to come out. Really disappointing for the value we paid. Also, we did not sit in front of the chef’s station. We were seated in the patio area. Perhaps the reason we were not given the attention other diners experienced.
   

   Benihana - Miami Beach, FL已於2025年3月27日​回覆

   Thanks for visiting us, Gina. We're truly sorry to hear about your experience at Benihana - Miami Beach, FL. We understand that waiting can be frustrating, especially when you're looking forward to your meal. We also apologize for the delay in your meal and the lack of attentiveness from our server. We value your feedback and will take it into consideration as we strive to improve our service. We hope you'll give us another chance to provide the high-quality experience that we're known for. The Management Team
   

   請問這對你有幫助嗎？

10. OT

    OpenTable食客

    New York City7則評論

    2.0

    在2025年3月23日用過餐

    1. 整體 2
    2. 食物 4
    3. 服務 2
    4. 氛圍 5

    Reservations for 6:30. Sat around 7:15 and didn’t finish until 10pm. Service was extremely slow.
    

    Benihana - Miami Beach, FL已於2025年3月25日​回覆

    Dear Guest! Thanks for the feedback. We're truly sorry to hear about your experience at Benihana - Miami Beach, FL. We understand that waiting can be frustrating and we apologize for the delay you experienced. We're glad to hear that you enjoyed the food, but we're sorry that the service didn't meet your expectations. We will take your feedback into consideration as we continually strive to improve our guests' experiences. We hope you'll give us another chance to provide a better experience.
    

    請問這對你有幫助嗎？