Benihana - Ontario, CA

Benihana - Ontario, CA 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. S

   Sharon

   Los Angeles23則評論

   5.0

   在1天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Fun lunch, our cook was funny. We were seated immediately, even on a busy holiday. Food was delicious!
   

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2. T

   Tierney

   Orange County1則評論

   3.0

   在3天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 1
   4. 氛圍 5

   Food was good, ambiance was good. Service was poor. Had to wait over an hour for a table even with a reservation. On a weekday!
   

   Benihana - Ontario, CA已在1天前回覆

   Thanks for visiting us, Tierney. We're glad to hear that you enjoyed the food and ambiance at Benihana - Ontario, CA. However, we're truly sorry to hear about your experience with our service. It's disheartening to know that you had to wait for over an hour despite having a reservation. We always aim to provide prompt service and it's clear we fell short during your visit. We appreciate your feedback and will certainly address this issue with our team. We hope to have the opportunity to serve you better in the future. The Management Team
   

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3. W

   Wesley

   San Francisco2則評論

   2.0

   在4天前用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 1

   I wasn’t happy with my experience for dinner. The wait was long even with a reservation. It took the server 1 hour to take our order. The chef arrived 1:30 after drink order was taken and the server had accidentally turned the grill off so we waited another 15 mins before he got started. Not his fault but definitely a terrible experience!
   

   Benihana - Ontario, CA已在3天前回覆

   Hey Wesley, We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. It's always our goal to provide excellent service and it's clear we fell short during your visit. We understand the frustration of waiting for your order and the inconvenience of the grill incident. We're also sorry for any confusion with the grill. We appreciate your patience and your feedback, as it helps us identify areas where we can improve. We hope you'll give us another chance to provide the quality experience you expected from us. Best regards, The Management Team
   

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4. T

   Toi

   Central Coast1則評論

   1.0

   在2025年4月13日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 3
   4. 氛圍 2

   I was very disappointed because of the coupon was not user-friendly. It did not explain that I can only I did not see the date being only Monday through Thursday to redeem coupon. I just went to the website after I registered for my birthday and I picked a Sunday
   

   Benihana - Ontario, CA已在6天前回覆

   Hey Toi, we're sorry to hear about your recent experience with our coupon system. We understand that it could have been clearer, especially on such a special occasion like your birthday. We appreciate your feedback and will certainly look into this. We hope you'll give us another chance to serve you better. Best, Benihana - Ontario, CA Management Team
   

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5. K

   Kim

   聖地亞哥1則評論

   2.0

   在2025年4月13日用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 3
   4. 氛圍 1

   First off, Jeremy was our chef and he was fantastic! If it weren't for him, I'd give 1 (or 0 stars). He was so sweet and did a great job - our food was great. We really enjoyed our time with him. Everything else about the experience was not great. The place was dirty and stinky, the wait after we were seated was unacceptable, the bathrooms were atrocious (dirty and sticky floors, among other things), and our servers were very unprofessional and even made things awkward/uncomfortable. We went on my birthday to celebrate and the reservation was at 6. It took a bit for our drink orders to be taken, so we were ready to order our meals when that finally happened. We didn't see the server again for 15-20 mins and were being served the salads and soups before our waters finally came out, probably 30 mins after being seated. Maybe 10 mins after that, our other beverages finally came. Once Jeremy arrived, again, we enjoyed ourselves and had a good time. After he finished, we were still waiting for a dairy free fried rice that was being made in the back for one of our party, and my daughter never got her steamed rice with her meal. Our server did not come by for quite some time. Jeremy was done around 8 and our server finally came by 8:30 and apologized for the rice. We asked him for boxes and the ice cream. He still didn't come back. I ended up going to get help because we wanted to leave as it was getting late and we had young children with us. It wasn't until almost 9 that we finally got our ice cream, rice, and were able to pay and leave. It was very unpleasant waiting around like that and not being able to just leave when we wanted. The smell in there was awful and the service needs improvement. Would not recommend this location.
   

   Benihana - Ontario, CA已在7天前回覆

   Hey Kimie, We're really sorry to hear about your experience at Benihana - Ontario, CA. It's disappointing to know that we didn't meet your expectations in cleanliness, service, and overall value. We're taking your feedback seriously and will work on improving these areas. We appreciate your kind words about our food and we hope you'll give us another chance to make it right. Best, The Management Team
   

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6. M

   Manuel VIP

   Los Angeles22則評論

   1.0

   在2025年4月12日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 2
   4. 氛圍 2

   Service was amazing!! However food was way to salty and peppery! Female chef was not good on cooking skills !! Food was horrible!!
   

   Benihana - Ontario, CA已在7天前回覆

   Hey Manuel, We're really sorry to hear about your experience at Benihana - Ontario, CA. It's disappointing to know that our food didn't meet your expectations, especially as we strive to provide delicious and memorable meals. We appreciate your feedback regarding the saltiness and peppery flavor of our dishes, and we'll definitely take this into consideration as we continuously work to improve our offerings. We're also sorry to hear about your experience with the female chef. We always aim to provide the best service to our guests, and we regret that we fell short in this instance. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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7. C

   Carla

   Orange County1則評論

   4.0

   在2025年4月11日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Prices are little too high for food quantities, amount of meat in rice was very small too
   

   Benihana - Ontario, CA已於2025年4月12日​回覆

   Hey Carla, We appreciate your feedback and sorry to hear that our prices and portion sizes didn't meet your expectations. We strive to provide the best experience for our customers and your comments help us do that. We're glad you enjoyed our service and we hope to have the opportunity to serve you better in the future. Best, The Management Team at Benihana - Ontario, CA
   

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8. b

   bobbie

   Los Angeles2則評論

   3.0

   在2025年4月10日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 3

   Juan was great as a chef and very entertaining. Food was cooked as ordered even though it was requested very specific. Thank you Juan!
   

   Benihana - Ontario, CA已於2025年4月11日​回覆

   Thanks for visiting us, Bobbie! We're delighted to hear that you had a great time at Benihana - Ontario, CA. We always aim to provide entertaining and high-quality service, and it's great to hear that we hit the mark with you. We're also glad that you found our food cooked as ordered. We appreciate your feedback and look forward to serving you again soon!
   

   請問這對你有幫助嗎？

9. J

   John

   Los Angeles5則評論

   5.0

   在2025年4月10日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 4
   4. 氛圍 5

   great food and service, staff very customer orientated
   

   Benihana - Ontario, CA已於2025年4月11日​回覆

   Hey John, We're thrilled to hear that you enjoyed the food and service at Benihana - Ontario, CA! It's wonderful to know that our staff made a positive impression on you. We're always striving to provide our guests with the best dining experience possible. We appreciate your feedback regarding the value and we'll certainly take it into consideration. We look forward to serving you again soon! Best regards, The Management Team
   

   請問這對你有幫助嗎？

10. E

    Evita

    Los Angeles2則評論

    5.0

    在2025年4月8日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    We were celebrating my daughter‘s birthday and we really had a good time. Our chef’s name was Jovanni and he was a pleasure to have.
    

    • 

    Benihana - Ontario, CA已於2025年4月9日​回覆

    Hello Evita, We're thrilled to hear that you chose Benihana - Ontario, CA for your daughter's birthday celebration and had a great time! It's wonderful to know that our team made your experience memorable. We always aim to provide excellent food and service, and it's great to hear that we hit the mark for you. We look forward to serving you again soon. Best Regards, The Management Team
    

    請問這對你有幫助嗎？