Benihana - Pittsburgh, PA

Benihana - Pittsburgh, PA 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. K

   Kambo

   Pittsburgh2則評論

   1.0

   在4天前用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 1

   It took us an hour for the chef to show up. They also took our order wrong. We didn’t get rice until we were 1:30 into the meal. I don’t expect a high level of service from Benihana, but this was ridiculous.
   

   Benihana - Pittsburgh, PA已在1天前回覆

   Dear Kambo, We’re really sorry to hear about your disappointing experience. Waiting an hour for the chef, incorrect orders, and delays like that are definitely unacceptable. Thank you for sharing your feedback—it helps highlight areas where we need to improve. We hope you'll consider giving us another chance to provide a better dining experience in the future.
   

   請問這對你有幫助嗎？

2. J

   Jamayia

   Pittsburgh1則評論

   3.0

   在6天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 5
   4. 氛圍 4

   The Benihana experience just isnt the same anymore. The food doesnt taste the same and prices are ridiculous. Not impressed with spending my birthday here anymore
   

   請問這對你有幫助嗎？

3. J

   Jillian VIP

   Richmond2則評論

   3.0

   在2025年3月11日用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 2
   4. 氛圍 3

   Our chef was amazing. Waited 45 mins just to get our reserved table. Dinner took 3 hours.
   

   Benihana - Pittsburgh, PA已在6天前回覆

   Thanks for the feedback, Jillian. We're glad to hear that you had an enjoyable experience at Benihana - Pittsburgh, PA. However, we're sorry to hear about the long wait time and the slight inconsistency in our service. We strive to provide an excellent dining experience for all our guests and it seems we fell short during your visit. Your comments will help us improve. We hope to have the opportunity to serve you again and provide a more positive experience. Best regards, Benihana - Pittsburgh, PA Management Team
   

   請問這對你有幫助嗎？

4. p

   pam VIP

   Pittsburgh6則評論

   3.0

   在2025年3月11日用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 1
   4. 氛圍 2

   They are over booking. It took over an hour for our chef to arrive. Everything else was great.
   

   Benihana - Pittsburgh, PA已在6天前回覆

   Hi Pam, We're truly sorry to hear about your recent experience at Benihana - Pittsburgh, PA. We understand how frustrating it can be to wait for service and we apologize for the long wait you experienced. We're glad to hear that you enjoyed the food, but we're disappointed that the overall experience did not meet your expectations. We appreciate your feedback and will definitely use it to improve our service. We hope you will give us another chance to make it up to you in the future. Best regards, The Management Team
   

   請問這對你有幫助嗎？

5. V

   Victoria

   Pittsburgh1則評論

   5.0

   在2025年3月9日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We arrived about 10 minutes late due to traffic and were seated after about 5 minutes. Our server was on point and our chef was entertaining and incredibly talented. The food was amazing and, for the amount you got, was very much worth it. We all left with a full box of leftovers. I'd recommend this place to anyone and would definitely visit again.
   

   Benihana - Pittsburgh, PA已於2025年3月11日​回覆

   Thanks for visiting us, Victoria! We're thrilled to hear that you and your friends had an amazing experience at Benihana - Pittsburgh, PA. It's wonderful to know that you enjoyed the food and found the value to be worth it. We always aim to provide top-notch service and delicious meals, and we're glad to hear we hit the mark for you. We look forward to welcoming you back soon for another enjoyable dining experience. Best regards, The Management Team
   

   請問這對你有幫助嗎？

6. KM

   KelliM

   Pittsburgh11則評論

   5.0

   在2025年3月8日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We love this place. Chong is the best. Five stars!
   

   Benihana - Pittsburgh, PA已於2025年3月11日​回覆

   Thanks for the review, Kelli! We're thrilled to hear that you love Benihana - Pittsburgh, PA and that our Chong is the best. Your high ratings for our food, service, and value are greatly appreciated. We can't wait to welcome you back for another fantastic dining experience.
   

   請問這對你有幫助嗎？

7. R

   Randy

   Pittsburgh1則評論

   5.0

   在2025年3月8日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The bartender was fabulous and so polite. Loved him!!!
   

   Benihana - Pittsburgh, PA已於2025年3月10日​回覆

   Hi Randy, We're thrilled to hear that you had such a wonderful experience at Benihana - Pittsburgh, PA. It's fantastic to know that our bartender made your visit feel special and that you enjoyed our service. We always aim to provide the best for our guests and your feedback is truly appreciated. We look forward to serving you again soon. Best regards, The Management Team
   

   請問這對你有幫助嗎？

8. OT

   OpenTable食客

   Pittsburgh3則評論

   5.0

   在2025年3月4日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Fantastic experience, as always. Great food, clean restaurant, fun atmosphere.
   

   Benihana - Pittsburgh, PA已於2025年3月6日​回覆

   Dear Guest! Thank you for your fantastic review! We're thrilled to hear that you had a fantastic experience at Benihana - Pittsburgh, PA. Your kind words about our food, service, and fun atmosphere truly mean a lot to us. We're committed to providing our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon! Best, The Management Team
   

   請問這對你有幫助嗎？

9. R

   Rich VIP

   Pittsburgh2則評論

   5.0

   在2025年3月2日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great food, great atmosphere, and Chef Tony was awesome.
   

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10. C

    Cindy

    Pittsburgh5則評論

    2.0

    在2025年3月1日用過餐

    1. 整體 2
    2. 食物 3
    3. 服務 2
    4. 氛圍 1

    We have been regular customers for many years and things have changed over the years, the service has not been good, waited a 1/2 hr after reservation time to be seated and the atmosphere was a rush and wait. Uncomfortable seating as they are craming more people to a table (10), just not relaxing and enjoyable anymore and the prices continue to go up for the same product and worse overall! I miss the old Benihana's......
    

    Benihana - Pittsburgh, PA已於2025年3月6日​回覆

    Thanks for the feedback, Cindy. We're sorry to hear that your recent experience at Benihana - Pittsburgh, PA didn't meet your expectations. We understand how frustrating it can be to wait for a table and the discomfort of the seating can sometimes affect the overall dining experience. We also acknowledge your concern about our pricing. We strive to provide the best quality food and service, and your feedback helps us improve. We're grateful for your long-standing patronage and hope to regain your trust in the future.
    

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