- 整體 2
- 食物 4
- 服務 2
- 氛圍 3
1st issue was we made a reservation for 1815. It was extremely busy in the lobby with nowhere to sit. We arrived around 1805, and were not called to sit until almost 1900. After sitting and giving drink orders we waited until about 1920 to take food orders. We still had not received any drinks at that point. At 1930 we finally received our drink orders. Shortly after we received the appetizers we ordered, but were not supplied anything but chopsticks to use. At 1940 the chef came over to start cooking. While he was cooking we finally received the soup portion of the appetizers, but still no silverware. This was after the chef had already served the fried rice along with the shrimp appetizers. We then finally received forks. The chef finished cooking around 2000. We never received the salads we ordered. About 20 min later we had to flag down the server to get our check so we could pay and leave. We were out the door around 2030. As far as the price goes I think they are well over priced. I go to a local hibachi in NE Philly and usually spend around $120, including tip for the same meal for 4 people. I only had myself and my 2 kids, 9 & 6, and it was $225 including tip. Both kids did order adult meals, but they also always order the adult meals when we do hibachi. I will not be returning to this chain again after this poor experience. I have have done a few stand-alone hibachi restaurants now, and found out that private restaurants provide a much better hibachi experience.
Benihana - Plymouth Meeting, PA已於2025年2月24日回覆Thanks for the feedback, Chris. We're truly sorry to hear about your experience at Benihana - Plymouth Meeting, PA. It's clear that we didn't meet your expectations, especially with the long wait times and the issues with your order. We also understand your concerns about the pricing. We strive to provide a high-quality dining experience and it's clear we fell short this time. Your feedback is invaluable and will help us improve. We hope you'll consider giving us another chance to provide you with the experience you deserve.
Best,
The Management Team