Benihana - San Diego, CA

Benihana - San Diego, CA 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. L

   Lorena

   聖地亞哥1則評論

   5.0

   在今天用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Chris our chef was amazing!!! He did an awesome job.
   

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2. V

   Vickie VIP

   聖地亞哥5則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 5
   4. 氛圍 4

   Benihana is a fun experience. The taste of the food isn’t all that great. It’s more for experience. You spend about 60-70 a person. Is it worth it? If you’re going in a group and want the experience and funny jokes the cook throws at you. Their happy hour is better for value, but overall it’s more a place I’d frequent more than once a year
   

   Benihana - San Diego, CA已在1天前回覆

   Thanks for the feedback, Vickie! We're glad to hear that you enjoyed the experience at Benihana - San Diego, CA, and we appreciate your honest thoughts about our food. We're sorry to hear that it didn't meet your expectations in terms of taste. We're always striving to improve, and your feedback is invaluable in this process. We're glad that you found our happy hour to be of value and we hope to have the opportunity to serve you again. Thanks again for your review.
   

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3. D

   Daniel

   Los Angeles2則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 2
   4. 氛圍 2

   Noisey, expensive, slow service, chef rude, I miss the bh location
   

   Benihana - San Diego, CA已在1天前回覆

   Hey Daniel, We're really sorry to hear about your recent experience at Benihana - San Diego, CA. We strive to provide an enjoyable and enjoyable experience for all our guests, and we regret that we missed the mark this time. We apologize if the noise level was high and the service was slow. We're also sorry to hear that our chef's behavior didn't meet your expectations. We're taking your feedback seriously and will work on improving these areas. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

   請問這對你有幫助嗎？

4. WA

   WayneA

   聖地亞哥2則評論

   3.0

   在3天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 4
   4. 氛圍 4

   Server was great. Cook was entertaining. Steak was overcooked!! - Both mine and my wife's steak were almost well done; we ordered medium rare. Her chicken was way over cooked as well and her steak was very fatty. I think the grill was turned up too hot. We paid for Filet and Scallops combo and a steak and chicken c ombo, which comes with mushrooms, but cook gave away a bunch of mushrooms to two noodle entree people who were not to get any mushrooms. And we were provided servings first, and all were lagging compared to the last couple people who only order noodle entrees. We did not complain about small portions of muchrooms and small portions of other veggies. Also Prices are sky high!! $30 brirthday coupon previously covered a Rocky's Choice meal (which was $28); now Rocky's Choice meal has increased to $46. Coupon should also increase. Not sure if we will ever go here again. Perhaps if B-day coupon is increased to $50. Everything steak combo meal has gone up $20 or more, so then coupon should go up $20.
   

   Benihana - San Diego, CA已在1天前回覆

   Hello Wayne, We're sorry to hear about your recent experience at Benihana - San Diego, CA. We take pride in our food and service, and it's disappointing to hear that we didn't meet your expectations this time. We appreciate your feedback on the overcooked steak and the excessive serving of mushrooms, as we're always looking to improve. We also acknowledge your concerns about our pricing and coupon policies. We hope you'll reconsider and give us another chance to impress you. Best Regards, The Management Team
   

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5. N

   Nils

   莱茵兰-普法尔茨1則評論

   3.0

   在4天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 3
   4. 氛圍 2

   Food was okay. Menu wasnt really informative. Service was friendly.
   

   Benihana - San Diego, CA已在3天前回覆

   Hey Nils, Thank you for taking the time to review us. We're glad to hear that you enjoyed our food and found our service friendly. We're sorry if the menu seemed a bit lacking, we'll certainly consider your feedback as we continuously strive to improve our guests' experiences. We hope to have the opportunity to serve you again soon. Best regards, The Management Team at Benihana - San Diego, CA
   

   請問這對你有幫助嗎？

6. L

   Lawrence

   San Francisco7則評論

   5.0

   在4天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Typical Benihana experience...food great..it's noisy cus a lot going on with several teppan stations going at the same time. Always fun.
   

   Benihana - San Diego, CA已在3天前回覆

   Hey Lawrence, Thank you for your review! We're thrilled to hear that you enjoyed our food and had a great time at Benihana - San Diego, CA. We're sorry to hear that the noise level was a bit high due to the teppan stations. We always strive to create a lively atmosphere for our guests. We appreciate your understanding and hope to have the opportunity to serve you again soon. Best, The Management Team
   

   請問這對你有幫助嗎？

7. C

   Courtney VIP

   San Francisco2則評論

   2.0

   在6天前用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 4
   4. 氛圍 1

   This is by far the dirtiest Benihana I have ever been to. Multiple tables went un-bussed for at least 45 minutes while a lobby full of guests waited for tables. The bar area was a dirty and messy as the dining room. Guests with reservations waited anywhere from 45 minutes to 2 hours after their reservation times. Our server and chef were great and the food quality was decent but I will not return to this location.
   

   Benihana - San Diego, CA已在5天前回覆

   Thanks for the feedback, Courtney. We're sorry to hear that your recent visit to Benihana - San Diego, CA didn't meet your expectations. We take cleanliness and service seriously, and it's disheartening to hear that you found them less than satisfactory. We appreciate your comments and will use them to improve our service and overall guest experience. We hope you'll reconsider and give us another chance to provide a better dining experience. Best Regards, Benihana - San Diego, CA Management Team
   

   請問這對你有幫助嗎？

8. R

   Riya

   San Francisco1則評論

   1.0

   在6天前用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 4
   4. 氛圍 2

   Our reservation was for 6:30 PM. We did not get to sit at a table until 7:30 PM. We did not receive our meal until 8:30 PM. We had $130 worth of gift cards to use. They would only take $50 worth of the gift cards. We gave them to the other guests in the restaurant so they wouldn’t go to waste. I spoke to the staff and they said Benihana’s is under new ownership. I was told there are frequent bad reviews because they company overbooks online and understaffs. Management wouldn’t make changes because people keep coming regardless of reviews. To add insult to injury 3 out of 5 of our family members had an upset stomach after the dinner.
   

   Benihana - San Diego, CA已在3天前回覆

   Thanks for visiting us, Riya. We're sorry to hear about your recent experience at Benihana - San Diego, CA. We understand that waiting can be frustrating, especially when you have a reservation and a plan to enjoy your meal with your family. We apologize for the confusion with your gift cards and appreciate your patience. We're taking your feedback seriously and will address this with our team to ensure better service in the future. We hope to have the opportunity to serve you again and provide a better experience.
   

   請問這對你有幫助嗎？

9. m

   mark

   聖地亞哥2則評論

   2.0

   在6天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 2
   4. 氛圍 3

   Had a reservation with wifes elderly parents for 6:15. We got the at 6:00! They left us in the bar until 7:00 - The dinner was rushed and we finished with onions and mushrooms that he had to go get himself. Will not return!
   

   Benihana - San Diego, CA已在5天前回覆

   Hey Mark, We're really sorry to hear about your experience at Benihana - San Diego, CA. It's not the level of service we strive to provide, especially when we have reservations. We understand how important family time is and we're disappointed to hear that you felt rushed and had to wait for your order. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it up to you. Best, The Management Team
   

   請問這對你有幫助嗎？

10. K

    Kate VIP

    聖地亞哥3則評論

    1.0

    在6天前用過餐

    1. 整體 1
    2. 食物 1
    3. 服務 1
    4. 氛圍 2

    I had a disappointing experience. My reservation was for 6:15 pm, but upon arrival, my table wasn't ready. After a 30-minute wait, I was informed that there would be an additional 40-minute to 1-hour wait due to the chef's schedule. This was unacceptable, so I left and will not be returning.
    

    Benihana - San Diego, CA已在5天前回覆

    Thanks for the review, Kate. We're truly sorry to hear about your experience at Benihana - San Diego, CA. It's always our goal to provide our guests with an enjoyable dining experience, and we regret that we fell short this time. We understand how frustrating it must have been to wait for such a long time, especially when you had a reservation. We apologize for the inconvenience and appreciate your patience. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - San Diego, CA Management Team
    

    請問這對你有幫助嗎？