Benihana - Santa Monica, CA

Benihana - Santa Monica, CA 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. A

   Andi

   Los Angeles22則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 5
   4. 氛圍 2

   We hadn’t been to Benihana until years. The service was excellent, however having a plate of onions and shrimp, although tasty, left something to be desired. They need to include other vegetables.
   

   Benihana - Santa Monica, CA已在1天前回覆

   Thanks for the feedback, Andi! We're thrilled to hear that you had an excellent experience with our service at Benihana - Santa Monica, CA. We're sorry to hear that you found the dish without other vegetables to be more enjoyable. We always strive to cater to our guests' preferences and we appreciate your feedback. We hope to have the opportunity to serve you again soon and provide you with a more satisfying dining experience.
   

   請問這對你有幫助嗎？

2. B

   Brandon

   Los Angeles1則評論

   2.0

   在4天前用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 2

   Kitchen was very dirty, wait time exceeded one hour past reservation
   

   Benihana - Santa Monica, CA已在3天前回覆

   Thanks for the feedback, Brandon. We're sorry to hear about your experience with the cleanliness of our kitchen and the long wait time you experienced. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your patience and understanding, and we hope you'll give us another chance to provide a better dining experience. Best Regards, The Management Team at Benihana - Santa Monica, CA
   

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3. OT

   OpenTable食客

   Los Angeles1則評論

   1.0

   在4天前用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 1

   Worst ever ! Had reservations for 6:30 . Checked in 6:20pm. Was informed it will be a 30mi. Wait. 45 min passed by and was told there was 6 tables still waiting ahead . We waited for 2 hours to finally be seated and food was super salty on my end . Maybe cause I was already frustrated . Never AGAIN COMING TO SANTA MONICA LOCATION .
   

   Benihana - Santa Monica, CA已在3天前回覆

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your disappointing experience at Benihana - Santa Monica, CA. It's clear that we did not meet your expectations, especially regarding the wait time and the quality of the food. We take your comments seriously and will use them to improve our service. We hope to have the opportunity to serve you again and provide a better experience.
   

   請問這對你有幫助嗎？

4. OT

   OpenTable食客

   Los Angeles1則評論

   5.0

   在7天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   When we arrived immediately we were taken to the table area and told to find where we wanted to eat. The waiter was friendly and took our order and drinks. The cook was excellent and did his tricks as they always do. Food was outstanding! We ordered the lunch specials. Benihana never let us down. I recommend this as a must for excellent for fine dining.
   

   Benihana - Santa Monica, CA已在5天前回覆

   Dear Guest! Thank you for your wonderful review. We're thrilled to hear that you enjoyed your dining experience at Benihana - Santa Monica, CA. It's great to know that our team's service and food met your expectations. We strive to provide an excellent dining experience and it's always rewarding to hear when we've succeeded. We appreciate your high recommendation and look forward to serving you again. Best regards, The Management Team
   

   請問這對你有幫助嗎？

5. D

   Dana

   Los Angeles4則評論

   5.0

   在7天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 3

   Isaac the server was very attentive to the group, and Jamie the manager was excellent! Thx for the memories
   

   Benihana - Santa Monica, CA已在6天前回覆

   Thanks for the review, Dana! We're thrilled to hear that you and your group had a great time at Benihana - Santa Monica, CA. It's always our pleasure to provide attentive service and excellent management. We're glad to be a part of your memorable dining experiences. We can't wait to serve you again soon!
   

   請問這對你有幫助嗎？

6. OT

   OpenTable食客

   Los Angeles13則評論

   2.0

   在2025年3月19日用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 2
   4. 氛圍 1

   RUN!! Waited 45 for a table, despite having a reservation. They packed two additional groups into the table, making it 9 people plus a baby. Then waited another 20 minutes to even get a glass of water. No manager ever appeared to apologize. The place is dated and the smoke extractors are weak. Dominick the chef was wonderful and the food was decent but never going there again.
   

   Benihana - Santa Monica, CA已在7天前回覆

   Dear Guest, we’re sorry to hear about your experience. Your feedback is important, and we strive to improve our service. We appreciate your kind words about Dominick and the food. If you wish to contact us with further details regarding this experience, you may reach us by visiting our website.
   

   請問這對你有幫助嗎？

7. S

   Serena

   Unspecified1則評論

   3.0

   在2025年3月17日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Our reservation was not honored and we waited over an hour
   

   Benihana - Santa Monica, CA已於2025年3月18日​回覆

   Dear Serena, We’re truly sorry your reservation wasn’t honored and that you had to wait over an hour. This is unacceptable, and we deeply apologize for the frustration and inconvenience it caused. Your feedback is important, and we’ll address this with our team to ensure it doesn’t happen again. Thank you for bringing this to our attention, and we hope you’ll give us another chance to provide a better experience in the future.
   

   請問這對你有幫助嗎？

8. OT

   OpenTable食客

   Los Angeles2則評論

   5.0

   在2025年3月17日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 4
   4. 氛圍 5

   My reservation was at 6:15pm, I checked in at 6pm and didn’t get seated until 7pm. That was the only negative thing I experienced over all. The host seemed like he was under a lot of stress he was unapproachable. Our server Faith took our order right away and she was very fast but seemed to have a little attitude when asking for things but other than that the chef Ivan was great he was funny and outgoing.
   

   Benihana - Santa Monica, CA已於2025年3月18日​回覆

   Dear Guest, Thank you for sharing your experience! We apologize for the delay in seating and the unapproachable behavior of our host. We appreciate your understanding, as it sounds like it may have been a busy night. We’ll address this with our team to ensure a more welcoming experience. We're glad Faith provided quick service, though we’ll also look into her attitude to improve. It’s great to hear that Chef Ivan made your meal enjoyable with his humor and energy! We hope to welcome you back for an even better experience next time.
   

   請問這對你有幫助嗎？

9. PS

   PelinS

   Las Vegas1則評論

   3.0

   在2025年3月15日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 4
   4. 氛圍 4

   Place was really cold, service was good however taste was average.
   

   Benihana - Santa Monica, CA已於2025年3月18日​回覆

   Dear Pelin, Thank you for sharing your feedback. We're glad to hear that you found the service good, but we're sorry the temperature and taste didn’t meet your expectations. We appreciate your input and hope to provide a better experience on your next visit.
   

   請問這對你有幫助嗎？

10. J

    Jason

    Las Vegas2則評論

    4.0

    在2025年3月15日用過餐

    1. 整體 4
    2. 食物 5
    3. 服務 4
    4. 氛圍 3

    Food was excellent, but waited 25 minutes at front room with a reservation. They had the a/c blasting and the front door wind draft. The entire restaurant had their coats on.
    

    Benihana - Santa Monica, CA已在6天前回覆

    Thanks for the feedback, Jason! We're thrilled to hear that you enjoyed our food at Benihana - Santa Monica, CA. We apologize for the inconvenience you faced due to the delay in your reservation and the A/C issue. We value your feedback and will ensure to address these issues. We hope to serve you again soon. - The Management Team
    

    請問這對你有幫助嗎？