- 整體 1
- 食物 2
- 服務 1
- 氛圍 2
I recently visited Benihana for the first time, having enjoyed hibachi dining at other restaurants in the past, but this experience was nothing short of disappointing. Based on this visit, I won’t be returning, and I feel compelled to share my concerns.
From the start, the service was lackluster. Our server was neither rude nor welcoming, and the pace of service was painfully slow, despite having only our party and one small group at the table. When the chef arrived, he greeted us with a quick “Konichiwa” and a few words in English, but then proceeded to speak exclusively in Spanish to the other family for the entire meal. I have no issue with people speaking Spanish, but it felt completely inappropriate to ignore our party and focus solely on them. To make matters worse, I understood everything he said and overheard him telling the other family he had extra steak, offering them much more food than we were given.
The lack of entertainment and engagement was another huge letdown. There were no tricks, no exciting moments, and no interaction with the kids at the table—just a chef banging a spatula and fork together briefly before cooking the food. The fun and lively atmosphere typically associated with hibachi dining was completely absent.
What truly left a bad taste in my mouth was the obvious preferential treatment. The chef kept giving the other family extra portions, repeatedly saying “extra para tu.” My child even asked why they were getting so much more food than we were. This was especially frustrating given that we paid $130 for one adult meal, one child’s meal, and two drinks. The portion of meat we received was shockingly small, and I felt completely shortchanged.
To be clear, this experience was far below the standard I expected from a well-known restaurant like Benihana. It was frustrating to feel ignored and undervalued, and I would not recommend this location to anyone based on the treatment we received.
Benihana - Schaumburg, IL已在6天前回覆Hi K,
We're truly sorry for your disappointing experience at Benihana - Schaumburg, IL. We apologize for the service and food not meeting your expectations. We value your feedback and will use it to improve. We hope for another chance to serve you better.
Best,
The Management Team