Benihana - Scottsdale, AZ

Benihana - Scottsdale, AZ 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. R

   Robert VIP

   Phoenix9則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 3
   4. 氛圍 1

   Never had an experience like this in all my years. Way too much to include here. I felt like a hidden camera show and we were the brunt of the skit. Sat 30 min past rez time. Rez time was 7:15, we left their at 10. Almost 3 hours of mainly sitting at the table waiting for the chef. Food was overcooked. Table next to us was vaping weed. So much more I don’t have time to include. Capped off with still having to pay 50% for un edible food for our party of three and the other two couples at the table. Never again!!!!!!!!
   

   Benihana - Scottsdale, AZ已在1天前回覆

   Hello Robert, We're truly sorry to hear about your recent experience at Benihana - Scottsdale, AZ. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide our guests with the best dining experience possible, and it's clear we fell short during your visit. We appreciate your feedback regarding the waiting time and the quality of food, and we assure you that we're taking your comments into consideration as we work to improve. We hope you'll give us another chance to provide you with the dining experience you deserve. Best Regards, The Management Team
   

   請問這對你有幫助嗎？

2. C

   Craig

   Phoenix1則評論

   3.0

   在3天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 4
   4. 氛圍 3

   30 minutes late with a reservation. Sat and waited 40 for cook to show up. Table that was sat after our party ends up being served 20 minutes before
   

   Benihana - Scottsdale, AZ已在2天前回覆

   Thanks for visiting us, Craig. We're sorry to hear about the delay and the seating mishap. We understand how frustrating that can be and we apologize for the inconvenience. We're glad to hear that you enjoyed our service, but we understand that it wasn't up to our usual standards. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your next visit a better one.
   

   請問這對你有幫助嗎？

3. HA

   HeatherA

   Los Angeles2則評論

   4.0

   在3天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We had a great experience. Our waiter was on top of everything and our chef was super fun too. Food was amazing! Reason for 4 stars…We had reserved for a table of 8. Took 30 min to be seated. We placed our order, got drinks and soup right away. It took another hour for our chef to arrive. Other tables had a chef prior to us who were seated after us. The manager was very apologetic and handled it well. Overall great experience.
   

   Benihana - Scottsdale, AZ已在2天前回覆

   Thanks for visiting us, Heather! We're thrilled to hear that you had a great experience at Benihana - Scottsdale, AZ. It's wonderful to know that our team was able to provide you with excellent service and that you enjoyed our food. We apologize for the delay in seating due to our chef's arrival. We're glad our manager handled it well and that you had a positive experience. We appreciate your 5-star rating and your kind words. We look forward to serving you again soon!
   

   請問這對你有幫助嗎？

4. OT

   OpenTable食客

   Phoenix11則評論

   4.0

   在3天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   30 min delay on reservation time. Once seated service was fast. Good food and entertainment.
   

   Benihana - Scottsdale, AZ已在2天前回覆

   Thanks for visiting us at Benihana - Scottsdale, AZ. We're glad to hear that you enjoyed our food and entertainment. We apologize for the delay on your reservation and the initial wait time. We're always working to improve our service and your feedback is invaluable. We hope to see you again soon!
   

   請問這對你有幫助嗎？

5. S

   Shelby

   Phoenix1則評論

   1.0

   在4天前用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   The whole thing was awful! Reservation for nothing no table ended up in lounge dirty. Cold food and wait over and hour because this service over books with to go orders as well. It was a waste of $150 plus dollars
   

   Benihana - Scottsdale, AZ已在3天前回覆

   Thanks for the feedback, Shelby. We're truly sorry to hear about your experience at Benihana - Scottsdale, AZ. It's disappointing to know that we fell short of your expectations, especially regarding the cleanliness of our reservation and the waiting time. We also regret the confusion with your orders and any inconvenience caused. We strive to provide our guests with an enjoyable dining experience and it seems we fell short this time. We appreciate your honesty and will use it to improve. We hope you'll give us another chance to make it right.
   

   請問這對你有幫助嗎？

6. J

   Jay

   Austin38則評論

   4.0

   在4天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 3

   The guy who cooked was fantastic. The poor girl that wasted the table did the best she could. She had way too many tables.
   

   Benihana - Scottsdale, AZ已在3天前回覆

   Hi Jay, Thank you for taking the time to share your experience at Benihana - Scottsdale, AZ. We're thrilled to hear that you found our staff to be fantastic and enjoyed the food. We strive to provide the best service to all our guests, and your feedback is invaluable. We apologize for the inconvenience caused by the girl who served you. We understand how frustrating it can be to waste your time and we assure you that we will address this issue. We appreciate your understanding and hope to see you again soon. Best regards, The Management Team
   

   請問這對你有幫助嗎？

7. T

   Tami VIP

   Palm Springs4則評論

   1.0

   在5天前用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 3

   Wow what a horrible experience. I’ve dined at Benihanas since I was a little kid and this was by far the worst. Starting with when we arrived for a 4pm reservation for 9. 2 of us arrived first, they said we couldn’t sit at the table and to wait at the bar. When the others arrived 5 minutes later we were all waiting and since it was early and very few patrons were dining the 3-4 hostesses and what appeared like the manager were all just standing there. I went over and said to the manager we’re all here can we be seated. He said no they were setting our table up. What? They had all afternoon to set our table, the restaurant was basically empty. Then he went on to say our chef was not there yet. We finally were seated about 4:25. We got our order in and now we sat and waited and waited and waited for our chef to bring out our food and start cooking, that finally happened at 5:15. We had 4 kids ranging from 7-13. I remember how much fun the chefs were in the past. Our chef made the volcano with a measly 3 onion slices, lit it and scooped it away so fast not sure the kids even saw it. I remember how tall it was, maybe it’s a fire hazard today, I don’t know. The shrimp tails they usually throw for the kids to catch nope those went to the chef behind us. He just threw a bunch up at a time and they went everywhere. He did throw a couple up and they landed in his pocket, that was nice. That was the extent of our show. So disappointing!
   

   Benihana - Scottsdale, AZ已在2天前回覆

   Hey Tami, We're truly sorry for your recent experience at Benihana - Scottsdale, AZ. We regret the long wait and confusion about seating. We understand your disappointment with the service and the quality of food. Your feedback is invaluable as we strive to improve. We hope for another chance to provide a better dining experience. Best, The Management Team
   

   請問這對你有幫助嗎？

8. F

   Fiona

   New York City4則評論

   1.0

   在5天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 2
   4. 氛圍 2

   Food was so dry and way overpriced. So dissapointed
   

   Benihana - Scottsdale, AZ已在3天前回覆

   Hey Fiona, We're really sorry to hear about your disappointing experience at Benihana - Scottsdale, AZ. We take pride in our food and service, and it's disheartening to hear that we didn't meet your expectations this time. We appreciate your feedback and will certainly take it into account as we strive to improve. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   請問這對你有幫助嗎？

9. C

   Crystal

   Phoenix2則評論

   4.0

   在6天前用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   It was an easy process to reserve a table through OpenTable except I’m not sure they really see what I requested. I requested the bar/lounge seating and we were sat at a hibachi station. OpenTable also asks if we were celebrating anything special. Yes, a wedding Anniversary and it was acknowledged because they asked. I don’t believe it is known through OpenTable.
   

   Benihana - Scottsdale, AZ已在5天前回覆

   Thanks for the review, Crystal! We're delighted to hear that you chose to celebrate your anniversary at Benihana - Scottsdale, AZ and had a memorable experience. We sincerely apologize for any confusion regarding your reservation request. We understand that it can be confusing and we're sorry for any inconvenience caused. Your feedback is invaluable and we'll certainly look into this to improve our reservation process. We hope to see you again soon!
   

   請問這對你有幫助嗎？

10. OT

    OpenTable食客

    New Orleans2則評論

    4.0

    在2025年3月18日用過餐

    1. 整體 4
    2. 食物 4
    3. 服務 4
    4. 氛圍 5

    Good quality food. Service was good, they were just slammed with St Patty’s day. The dinner reservation was for 7 but the Chef didn’t start cooking until 8:15. Otherwise the experience was great.
    

    Benihana - Scottsdale, AZ已在5天前回覆

    Dear Guest! Thank you for taking the time to share your experience at Benihana - Scottsdale, AZ. We're glad to hear that you enjoyed our food and service, even during St Patty's day. We apologize for the delay in starting your meal, it seems we missed the mark by a few minutes. We appreciate your understanding and look forward to serving you again soon.
    

    請問這對你有幫助嗎？