Benihana - Torrance, CA

Benihana - Torrance, CA 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. s

   sophia

   Los Angeles4則評論

   3.0

   在2025年4月11日用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 2
   4. 氛圍 5

   They were short staff. We sat at 7pm and our cook didn't get to us till after 8pm! I love Benihana but this was ridiculous 🙄
   

   Benihana - Torrance, CA已於2025年4月12日​回覆

   Hi Sophia, We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. It's always our goal to provide prompt and efficient service, and we apologize for falling short in this instance. We appreciate your patience and understanding, and we hope that this unfortunate incident won't deter you from returning. We'll definitely take your feedback into account as we strive to improve our service. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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2. J

   Jackie VIP

   Los Angeles18則評論

   5.0

   在2025年4月10日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Juan and Gabby were fantastic to our group! We celebrated a birthday and they were super attentive and helped with the ice cream and cake! Could not have asked for a better place to celebrate!
   

   Benihana - Torrance, CA已於2025年4月11日​回覆

   Hi Jackie, Thank you so much for your wonderful review! We're thrilled to hear that you and your group had a memorable celebration at Benihana - Torrance, CA. It's always our pleasure to help make special occasions even more memorable. We're glad you enjoyed the ice cream and cake - we believe they are some of our best! We look forward to welcoming you back for many more celebrations in the future. Best, The Management Team
   

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3. N

   Nena

   Los Angeles2則評論

   5.0

   在2025年4月9日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 3

   Erick was wonderful!!! He put on an amazing show and gave my husband a wonderful birthday! I have been here before and the food was good BUT last night Erick did an amazing job cooking! We will definitely be back and we will be asking for him!!
   

   Benihana - Torrance, CA已於2025年4月11日​回覆

   Hi Nena, Thank you for your wonderful review and for choosing to celebrate your husband's birthday at Benihana - Torrance, CA. We're thrilled to hear that you enjoyed our show and that the food was up to the mark. We always strive to provide the best service and it's great to know that our team was able to make your husband's birthday special. We appreciate your feedback and we look forward to welcoming you back soon for another memorable dining experience. Best wishes, The Management Team
   

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4. K

   Kaila

   Los Angeles3則評論

   2.0

   在2025年4月6日用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 2
   4. 氛圍 2

   We had a reservation for 7:45. They didn’t seat us until after 8:30. When we sat down we waited another 20 minutes for someone to take our order. We didn’t get water brought to us or any drinks for an hour after we sat. The kids were crying because they were so tired after all the waiting. Our server was very nice, it was not his fault they were understaffed. The food was great but the show was so so. I’d recommend going somewhere else if you have kids and can’t wait around for 2 hours before being served. We also waited for 30 minutes at the bar to get water. They just kept walking past saying be right with you and never taking the order. I gave two stars only for the server being kind and trying his best and the food being great.
   

   Benihana - Torrance, CA已於2025年4月8日​回覆

   Thanks for the review, Kaila. We're glad to hear that you enjoyed our food and service, but we're truly sorry for the wait you experienced. It's not the standard we strive for at Benihana - Torrance, CA. We appreciate your patience and understanding, and we're glad to hear that our server was able to provide a good experience despite the circumstances. We will work on improving our service speed to ensure a more enjoyable dining experience for all our guests. We hope to see you again soon for a better experience.
   

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5. M

   Monique

   Unspecified1則評論

   2.0

   在2025年4月6日用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 5
   4. 氛圍 1

   The chef and food was great! The service ok and the ambience is zero! Update and get rid of the carpet! Hot, smoky, crowded and moist are not what I want when eating out!
   

   Benihana - Torrance, CA已在3天前回覆

   Hey Monique, we're glad to hear that you enjoyed the food at Benihana - Torrance, CA! However, we're sorry to hear that the ambience and the service didn't meet your expectations. We strive to provide a comfortable and enjoyable dining experience for all our guests, and we regret that we fell short this time. Your feedback about the carpeting is also noted. We appreciate your comments and will use them to make necessary improvements. Thanks for taking the time to share your experience.
   

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6. D

   Danielle

   Los Angeles1則評論

   4.0

   在2025年4月5日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 3
   4. 氛圍 3

   Be prepared to wait an hour for service even with reservations.
   

   Benihana - Torrance, CA已於2025年4月11日​回覆

   Thanks for visiting us, Danielle. We're sorry to hear about the long wait you experienced despite having reservations. We understand that it can be frustrating when there are issues with our service. We're continuously working to improve and your feedback is invaluable. We hope to serve you again soon and provide you with a more enjoyable experience. - Benihana - Torrance, CA The Management Team.
   

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7. L

   Lilian

   Orange County9則評論

   5.0

   在2025年4月4日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   It was awesome, excellent , overall perfect ! Thank you
   

   Benihana - Torrance, CA已於2025年4月5日​回覆

   Thanks for the review, Lilian! We're thrilled to hear that you had a wonderful experience at Benihana - Torrance, CA. It's great to know that you enjoyed our food, service, and found it to be of excellent quality. We strive to provide the best for our customers and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

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8. A

   Adam VIP

   Los Angeles31則評論

   4.0

   在2025年4月4日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 3
   4. 氛圍 4

   Food was good overall. Wait for chef was REALLY long. Been to many Benihana and this one had an unusually long wait for service after being seated.
   

   Benihana - Torrance, CA已於2025年4月5日​回覆

   Hey Adam, Thank you for taking the time to review us. We're glad to hear that you enjoyed our food overall. However, we're sorry to hear about your wait for service and the long wait you experienced. We understand how frustrating that can be and we'll definitely take your feedback into consideration to improve our service speed. We appreciate your patience and hope to see you again soon! Best, Benihana - Torrance, CA The Management Team
   

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9. C

   Chante

   Los Angeles1則評論

   3.0

   在2025年4月1日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 1
   4. 氛圍 4

   I was celebrating my birthday as I was given a $30 certificate. Made reservations on Monday March 31st at 5:15pm got there couple minutes ahead. Wasn’t seated till about 5:30pm for party of 7 next week didn’t get service around 6:15pm just very disappointed at how long it took when I observed over tables after us get helped before us which is very poor. We said at station 10 Chan btw was great btw. Order drinks about time food was ready I wasn’t that hungry anymore. Just never thought I would experience that type of customer service before. Also towards the end of our sever giving us the bill which I felt I was being rushed I had to ask for our dessert my other friends had to leave so me an my daughter ending up getting our dessert. I also didn’t receive my paper copy of my receipt.
   

   Benihana - Torrance, CA已於2025年4月5日​回覆

   Thanks for visiting us, Chante. We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. We pride ourselves on our customer service and it's clear we missed the mark during your visit. We understand how frustrating it can be to wait for service and we apologize for this. We also regret that you felt rushed and didn't receive your paper copy of your receipt. We're committed to improving these aspects of our service and your feedback is invaluable in helping us do that. We hope you'll give us another chance to make it up to you in the future. Best regards, The Management Team
   

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10. S

    Shequila

    Orlando5則評論

    5.0

    在2025年3月31日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    Earl was absolutely amazing! Ask for Earl!! I had a blast for my birthday thank you so much!
    

    Benihana - Torrance, CA已於2025年4月3日​回覆

    Hi Shequila, We're absolutely thrilled to hear that you had such a great time celebrating your birthday at Benihana - Torrance, CA! It's always a pleasure to help our guests have a memorable dining experience. We're glad that Earl was able to make your celebration special. Your kind words mean a lot to us. We look forward to welcoming you back for more celebrations. Thanks again for choosing us for your birthday! Best, The Management Team
    

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