- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
A cold, expensive and disappointing experience on Valentines day.
Booked the "cosy, warm, heated outside hut", to be met with a cold hut and a broken heater. I read a review from weeks ago which had the same experience and hoped they would have fixed the heater (they replied to this review explaining it was fixed).
I had to be persistent in requesting an indoor table as it was bitterly cold outside. After 10 minutes of waiting we were sat inside.
Once inside we waited 20 minutes for our orders to be taken.
The food took a while to arrive, the main course came disjointed from the sides with 10 minutes of waiting for our sides as the steak cooled off (having already arrived to the table tepid warm, not hot...)
An incorrect side was brought to the table, and another was missing.
We requested the food to be corrected as it was cold, it was returned to us mildly warmer, perhaps it was put beneath a heat lamp.
The head of house was not empathetic or understanding.
Whilst waiting for our food to be returned hot, no waiter offered to take drink orders despite our glasses being clearly empty. We tried to get their attention but it was a struggle, eventually we made an order of drinks as they brought out the reheated side dishes bit by bit.
The food tasted good, however the best steak when eaten cold is still a cold steak.
I explained upon arriving that I had prepaid on booking, the bill arrived without this and had to be corrected.
We spotted 2 others who sat waiting for 40 minutes at an empty table. Another table left due to the very long wait for their food, their table remained uncleaned, napkins on floor, untouched food on table for about an hour.
Despite it being valentine's day the restaurant was not particularly busy, we obseverved multiple couples leave without having eaten after waiting for many minutes without service.
Overall a terrible experience considering the high price, but they gave us a glass of house wine free so that makes it ok?...