- 整體 3
- 食物 3
- 服務 5
- 氛圍 5
Cafe M is one of our favourite restaurants, and this was the first time it’s been other than excellent.
The arancini and the starters were great but the pappardelle was very overcooked and I couldn’t eat more than half of it.
I would have ignored the matter, everyone is entitled to mess up, but when I informed the Maitre d’ about it, he made it much worse by apologising and then saying “I’ve taken your coffee off the bill”. In other words he was acknowledging that there was a problem, but it wasn’t really worth anything. I would have been a lot happier if he had said something on the lines of “I’m sorry and I will have an immediate word with the chef to see how this happened”. Giving me a free coffee on a £200 lunch bill was a derisory gesture and one which felt that he considered my complaint to be insignificant.
Just to give you a little context, last Tuesday, my wife and I returned to London after 6 weeks at our house outside Siena. One of my favourite dishes whilst there is Pappardelle alla Lepra, so I don’t consider myself a pasta novice.
Sorry for the lengthy post, as a journalist, am used to being paid by the word.