- 整體 1
- 食物 5
- 服務 1
- 氛圍 3
My husband and I had a very disappointing experience last night for our Valentine's Day date at Dockside.
The food was delicious, an easy 5 stars, despite being served cold. My husbands ribeye was delicious and cooked exactly as he asked. The elk was AMAZING, melt in the mouth. I really wish it had been brought warm because it would've been so much better. They had roses on our table, which was very nice.
The service on the other hand was awful. We arrived 5-10 minutes before our reservation and it was immediately evident that they were understaffed. The staffer who sat us was very kind and offered us a space heater due to the cold and being sat so close to the door. We agreed, but he did not come back with said heater. Our waitress came by and seemed off, she was scattered asking us what we would like when we had been given no menus. We had to request menus and silverware. We asked for the space heater because it was very cold inside, and she did bring one. Once the menus were given to us she came back 20 minutes after our reservation time to take our orders. Then we waited 90 minutes for the food to arrive. Between that time we had the wrong food brought to us on 2 separate occasions. She did the same thing with the tables near us. I genuinely believe that she was inebriated. She was slurring her speech, her eyes were red and glassy, her eyelids were droopy, and her eyes were unfocused. I didn't want to assume that she was drunk at first, but in the 90 minutes we waited for our food we chatted with the other people at tables nearby and they had the same experience and thoughts. She brought the table closest to us the wrong appetizer twice and after bringing the right one forgot and brought it again. Not a harmful mistake, who doesn't want free food.
She did say that a staffer had dropped out at 3 pm so they were shorthanded. But irrespective of the cause, it really soured our evening.