Emporio, a rustic Roman-style trattoria, managed by the same team responsible for the successful Aurora Brooklyn and Aurora Soho restaurants, has become another one of their dining destinations known for excellent food delivered in a relaxed and authentic setting. Literally an Emporio, the restaurant will sell a superior selection of quality Italian provisions offering Italian and local cheeses, artisanal and house cured charcuterie, raw bar, fritti, wood-fired pizzas, homemade pastas and traditional Roman entrees. The menu concept is far ranging and flexible, allowing clients to design a meal suitable for their palette and their price point. In addition to traditional dining service, other options include a glass of wine with antipasti, a family style meal at a communal table or a pizza and prosecco break. Emporio, which means “local grocery store” in Italian, is offering authentic Roman cuisine with an international flair.
A Nightmare Experience – Avoid at All Costs!
I chose Emporio Restaurant for dinner on May 12, 2025, expecting a pleasant evening with my friend visiting from Europe. Instead, it turned into an absolute disaster.
During our meal, my friend’s Ted Baker coat was stolen—right inside the restaurant. When we informed the manager, we were met with nothing but rudeness and complete indifference. Not only did they fail to offer an apology, but they also made no effort to address the situation. The very least they could have done was to cover our bill or arrange for a taxi, given that my friend had to return to her hotel on a freezing New York night without her coat.
To make matters worse, when we asked for the contact information of the general manager, the manager outright refused to provide it. Instead, they nonchalantly admitted that coats are stolen at this restaurant all the time and made it clear they take no responsibility whatsoever. The fact that this is a known issue and they still do nothing about it is absolutely unacceptable.
The lack of professionalism and basic human decency from the management was appalling. No accountability, no empathy, and certainly no attempt to rectify the situation. This establishment does not deserve anyone’s business. If you value your belongings—and basic respect—do yourself a favor and dine elsewhere.
Emporio已在2天前回覆
We understand losing a personal item is frustrating, but our coat rack is clearly marked as unattended, and we are not responsible for lost or stolen items. A similar jacket was left behind, suggesting another guest took yours by mistake. The police advised waiting to see if it was returned.
However, we cannot condone the accusations, insults, and racist remarks directed at our manager. Our team deserves respect, and we will not tolerate discrimination of any kind. We hope your jacket is returned soon and encourage all guests to double-check their belongings. If you’d like to discuss this respectfully, we’re open to conversation.
請問這對你有幫助嗎?
OT
OpenTable食客
New York City12則評論
5.0
在4天前用過餐
整體 5
食物 5
服務 5
氛圍 5
My family of four very much enjoyed our dinner at Emporio. Service was excellent- they noticed my kids brought me gifts and brought over dessert with a candle. Nice touch. Food was quite tasty. It was loud, but we were in a festive mood so no issue for us. We’d return and recommend.
請問這對你有幫助嗎?
J
Jessi
Charleston4則評論
5.0
在2025年3月2日用過餐
整體 5
食物 5
服務 5
氛圍 5
We were looking for excellent Italian food at a restaurant with a vibe...Emporio met both requirements! We would love to return one day!
請問這對你有幫助嗎?
J
Jenie
大波士顿11則評論
5.0
在2025年2月25日用過餐
整體 5
食物 5
服務 5
氛圍 5
Amazing food and services! Was a team dinner event with varied pallets to cater to and the Italian joint was the best for it! Thank you for everything!
請問這對你有幫助嗎?
S
Sarah
New York City1則評論
2.0
在2025年2月15日用過餐
整體 2
食物 4
服務 1
氛圍 3
Service was very bad. After making a reservation, we were seated at a makeshift table near the door and told we would need to leave in 90 minutes because they had another table coming in. They hurried us at every opportunity and came by to clear our plates every 3 minutes. I have come here 4 times and will not be returning after that.
有1人認為這對他/她有幫助
R
Roger
San Francisco1 則評論
5.0
在2025年2月15日用過餐
整體 5
食物 5
服務 5
氛圍 5
The food was amazing. Service was spectacular.
Highly recommend this restaurant.
請問這對你有幫助嗎?
S
Sarah VIP
New York City17則評論
5.0
在2025年2月15日用過餐
整體 5
食物 5
服務 5
氛圍 5
Consistently one of my favourite restaurants for the last 15 years. Food is incredible, service has always been excellent and I love the ambience. 10/10 no notes.
請問這對你有幫助嗎?
R
Ramon
West Palm Beach1則評論
5.0
在2025年2月15日用過餐
整體 5
食物 5
服務 4
氛圍 5
Went for the Valentine’s Day special, food was delicious and great atmosphere. Would highly recommend for a date night
請問這對你有幫助嗎?
A
Amir
New York City2則評論
5.0
在2025年2月15日用過餐
整體 5
食物 5
服務 5
氛圍 5
From the food, to the service, to the drinks, to the atmosphere; everything was amazing!!
請問這對你有幫助嗎?
J
Jacob VIP
New York City14則評論
5.0
在2025年2月7日用過餐
整體 5
食物 5
服務 5
氛圍 4
Aside from what was likely the most annoying, inappropriate, and offensive conversation of all time occurring immediately next to us, Emporio was great.