- 整體 3
- 食物 2
- 服務 1
- 氛圍 4
The short- The appetizers were good, the entrees flavor and temperature was inconsistent, and the service was awful.
The long- While the server said she would give us space, before we ordered, it was very difficult to flag her down because she didn't come by anymore. After ordering, I would have thought she would have checked on us more frequently. This would have been especially helpful after we received our meals and my daughter's food was cold. It never happened. Our party of 6 had a 20% gratuity added automatically at the end. The percentage is not an issue, but there was zero notification on the menu, or by the server, of such a fee (as I have seen in many other restaurants). The server debated with us about this being the standard and had the nerve later to say it is an Illinois standard. This is patently false in regards to party size and percentage (it varies by location). We asked to see a manager and the server came back saying they weren't around and mush be on break. Upon her return from removing the applied fee, she loudly apologized that we were not happy with the service (the loudest she spoke all night) and now said she informed the manager of all of our concerns and the manager would be available by the reception desk upon departure. Not only was the manager not there, but I am curious why the manager wouldn't come by and check on us personally. Was the server being truthful? With lackluster service, and food that was hit or miss, I would think twice about returning. I definitely cannot recommend Glen Prairie to others.