- 整體 4
- 食物 5
- 服務 3
- 氛圍 3
We dined here many years ago and thought it was a great experience. I guess we were disappointed when it didn’t deliver a similar experience. Yes, the food is still very good. Overall, though, the restaurant just felt disappointing. Even though the host and hostess were very welcoming, the rest of the evening felt rushed and rather impersonal. There was little to no engagement by the waiter. My companion ordered a drink and planned to order a glass of wine with dinner. He no sooner got his drink when the entrees arrived….within 10 minutes of ordering. At that point, the wine seemed largely unnecessary. The busser was attempting to remove plates before I had finished. We were out the door 40 minutes after we walked in.
I don’t expect to hold a table the entire evening, but I do like a relaxed dining experience. The place was active that Wednesday evening, but certainly not slammed. There was no wait for s table. Would the pace have been less rushed if we had ordered more than entrees? I can’t answer that, but I know they lost a sale on a glass of wine due to the rushed presentation. The restaurant has changed ownership since we were last there, but any issues with that should have been resolved some time ago. At any rate, it’s doubtful we’ll return on future Maui visits.
Haliimaile General Store已在2天前回覆Thank you for sharing your honest feedback. We’re sorry to hear that your recent experience didn’t match your past visit. While we’re glad you found the food very good, we regret that the pacing of service felt rushed and impersonal. We strive to create a welcoming and enjoyable dining atmosphere, and it sounds like we missed the mark this time. Your input is truly valuable, and we’ll take it into account to improve our guest experience. If you’d like to share more details, please feel free to reach out—we’d love the opportunity to make things right. Mahalo for giving us another try, and we appreciate your thoughtful review.
Mahalo.