- 整體 2
- 食物 4
- 服務 1
- 氛圍 1
Our reservations were booked weeks in advance. When we arrived at 6 PM, the hostess informed us that our reservations were for 6:15 and asked us to wait. During this time, I saw another couple come in without a reservation, yet they were promptly seated in the main restaurant with two courtesy drinks.
When we approached the hostess again, we were directed to an upstairs area that was dull and filled with folded tables. I clarified that our reservations were for the main dining area, but she explained that they had overbooked. Despite expressing my disappointment to John after we sat down and ordered a bottle of wine, he was very rude and dismissive, saying he would speak to the manager. This never happened. I never saw the manager nor received any apology.
Our waiter, Will, was excellent and did his best to make our experience better. However, it was unfortunate that John’s attitude overshadowed the evening. As an out-of-state guest from Florida who has frequented the Hunt Club before, I found this experience quite disappointing, especially since we had never received this treatment on our previous visits.
Reservations should be prioritized over walk-ins. Clients should be pre-warned of overbooking and be given the opportunity to decide if a change is needed to their reservations. Value goes hand in hand with experience.