- 整體 1
- 食物 1
- 服務 1
- 氛圍 3
The server, Jeremy (hair pulled back in a ponytail), was less than pleasant. He barely acknowledged our table and when he took our order, I was very specific about my dietary restrictions (vegetarian and anaphylactic to peanuts and treenuts), my friend was helping me explain what I wanted to order from the menu. He “shushed” her and said “one at a time”. When the food came out and I asked if it was guaranteed that there were no nuts and no meats and he replied yes. I dug into my food (pasta) and there was chicken covered in pesto. Since he never came to check on us, I had to flag him down to inform him. No apologies, just grabbed the food and walked away. The manager then delivered my food and said he apologized that there was meat, but the dish was nut free. The manager stared at my awkwardly for a long time, then walked away. The food was alright, but after that scare of fearing the worse, I had little appetite. The bill came and no gesture of acknowledging the mistake, nor lack of service. Very different from my experience before and the root cause of it was the server, Jeremy. What could have been a lovely experience, was so memorable in a bad way that I felt the need to write this review. Not that my actions matter in Jory’s ultimate bottom line, but I will not be eating there again.
JORY Restaurant at The Allison Inn & Spa已在3天前回覆We deeply apologize for your disappointing experience in JORY. Your concerns about the level of service, the handling of your dietary restrictions, and the lack of acknowledgment of our mistakes are troubling and far from the high standards we hold ourselves to.
This is not the level of care or hospitality we strive to provide and we clearly fell short during your visit. Your experience highlights an important training opportunity for our team, and we are devoted to ensuring that no guest feels dismissed or unsafe when dining with us.
We truly value your feedback, even when it’s challenging to read, and appreciate the opportunity to address it.