- 整體 2
- 食物 2
- 服務 1
- 氛圍 5
I recently visited Madison to celebrate a relative's birthday, and while the ambiance was stunning and the cocktails—Ibarra and Steller Ember—were excellent, the rest of the experience was a letdown.
We ordered several dishes, starting with the pesto pasta, which was dry and lacked sauce. When we requested more sauce, we were surprised to see an additional charge on the bill. Though the staff eventually removed it after we complained, it shouldn’t have been an issue in the first place. We also had the chicken piccata, which was underwhelming—I’ve made better versions at home. On the plus side, we asked to swap the mashed potatoes for the lemon garlic mashed potatoes, and those were quite good. Lastly, the gnocchi was disappointing—nothing special or memorable.
Service was another low point. There was no manager on duty to address our concerns, and the staff seemed inattentive and disorganized. One redeeming moment came from Daniel, a busboy, who made a thoughtful gesture by gifting my 18-month-old daughter some strawberries. His kindness stood out amidst an otherwise frustrating experience.
While the restaurant’s ambiance and drinks were top-notch, the mediocre food, unexpected charges, and lack of attentive service made this visit far from enjoyable. This place has potential, but it needs serious improvements before I’d consider returning or recommending it.