J
James
Memphis/West TN2則評論
- 整體 2
- 食物 1
- 服務 2
- 氛圍 2
I recently visited this restaurant on Valentine’s Day, expecting a VIP experience, but unfortunately, it was anything but. First, the parking situation was unacceptable—there was no concrete parking, making it extremely difficult for women in heels to walk comfortably. A simple improvement like concrete parking could go a long way in enhancing the experience for guests.
To make matters worse, our meal took almost 3 ½ hours to complete when it should have taken less than two. The restaurant wasn’t even busy, yet the service was excruciatingly slow. When the food finally did arrive, it was cold and far from the quality one would expect from a restaurant that promises VIP treatment.
We drove 45 minutes expecting a special night, but instead, I left with a wife who was upset and disappointed. Overall, this experience was terrible, and I’m left regretting that we chose this place for such an important evening. A lot of improvements need to be made if they want to live up to their promise of providing exceptional service.
Pepper Bistro已於2025年2月25日回覆James, thank you so much for your review. We are heart broken that you and your wife found your dining experience to be terrible. We realize the challenges that we face with the area and the building and are meeting them head on. We had a server that did not report to work but that is not an excuse. You specifically noted that the parking is unacceptable and the food was cold when you received it - for this we apologize. We are fairly new and from your private note I believe that you want us to do well which means doing better. We hope you enjoyed the atmosphere, some of the courses, and the champagne. We would have been glad to rewarm your food for you or comp the entree, if we had known. Please don't give up on us, and we hope you and your wife will book again soon!!