VW
VeronicaWM
San Antonio4則評論
- 整體 4
- 食物 4
- 服務 1
- 氛圍 5
As far as service goes, this is definitely the worst service I’ve had a 1 Watson. Every other experience was amazing and that is the reason I chose this place to celebrate my daughter’s 25th birthday.
The drinks were amazing! We had a little bit of everything from the Golden Hour Sangria to the Damsel in Distress to a classic Old Fashioned. Credit to Mackenzie, she did an amazing job.
Our table of 8 also tried almost every food item on the menu from appetizers such as the loaded wedges, jalapeño poppers and chips and queso to delicious main dishes such as the Mahi Mahi tacos, Branzino Verde, Cilantro Lime Chicken, Enchiladas Verdes and Brisket Tacos. All of the food was unique in flavor and presented beautifully. The cilantro lime chicken could use a bit of seasoning on the chicken but the cilantro lime sauce made up for it.
The service was what made this a substandard experience and I was highly disappointed in our server and the team because I know first hand how great of an experience you can have at this restaurant and this experience really caught me off guard.
The server was unorganized, unfriendly and not attentive. Upon arrival our party arrived within a 10 minute timespan because we all used and had to wait for the valet (valet was an excellent experience and we love this service!). The server checked on the table after 5 of us were seated but didn’t introduce himself, offer any drinks, bring water or attempt to acknowledge the birthday we were celebrating. My husband forced an introduction so we could learn the servers name (Roy). From then on the service just deteriorated. Towards the end of the dinner the server kept coming by saying “oh, is everyone still doing fantastic, is there anything else you need?” At this point we were all just saying yes so we didn’t have to deal with him. Another server who helped us mentioned this server was new but I’m not sure that makes a difference because he didn’t seem stressed, just apathetic.