- 整體 2
- 食物 4
- 服務 1
- 氛圍 4
While the food was pretty good the service was subpar. My family and I had an issue with the manager after we requested a change in our order due to noticing a feather on our chicken, having been delivered cold mac and cheese and waiting 40 minutes for our drinks to arrive. Our only request was to switch back to my family members original order of fish as opposed to the chicken we received. Instead of the manager being accommodating he argued with my family member about the service we experienced and stated that he could not fulfill her request in giving her the fish she had originally asked because she kept changing her mind and wanted the chicken instead. This was false, my family member did originally mention she wanted to salmon and grits but prior to the waitress submitting the order she changed her mind to the chicken and waffles. The reason for the change after the chicken was brought out was because we noticed a large feather on the chicken and my family member felt the chicken may not have been properly cleaned. Therefore, she requested her original order of salmon to substitute the chicken. We were NOT requesting a completely new order. The continued to argue back and forth and kept asking was he not being accommodating and what he was doing wrong. I felt the arguing with my family member was extremely unprofessional and not a good representation for the restaurant. In my opinion, the manager should have done what he needed to accommodate my family member (although she changed her order prior to the waitress putting in the order) for the feather found on her chicken and the other inconveniences we experienced throughout our time there. This place was recommended to me, and I was excited to patron a black owned business. However, although I personally enjoyed the food and the drinks (when they finally came out) I will not return or recommend due to the managers unprofessional behavior.