- 整體 1
- 食物 3
- 服務 1
- 氛圍 3
This was the most disappointing dining experience we've had in 6 or 7 years. The waitress did not look professional. She took our drink orders when we first sat down, but 20 minutes later we had to ask another waitress to bring them to us. She took our dinner order but failed to bring one of the side dishes. She didn't check back for 30 minutes so we flagged another waitress to bring a second round of drinks. We were sitting adjacent to the bar where there were 3 bartenders talking with each other and it didn't occur to any of them that we didn't have our drinks or second round. I had to find our waitress to ask her for the check, which she let sit on the table for 15 minutes before she ran it. My guests were important clients and this was embarrassing for me. I did not leave a tip. Tips cannot be assumed, they must be earned and she didn't come close.
Regarding the food, the food that did come was very good.
We hadn't been to 8 Up in six years, so we thought we'd try it again. We always enjoyed it in the past. Our reservation was at 7:00 on a Friday night and there were a good number of "Happy Hour" patrons in there. By 7:45 it was mostly empty. The service has gone downhill so badly we won't be returning. Very disappointing.
8Up Elevated Drinkery + Kitchen已於2025年1月21日回覆Bill,
Please accept our sincere apology for your experience on Friday. We are working our staff training and feedback from guests is very helpful. We use your comments to clearly communicate issues to the staff and resolve them. We will reach out privately for me details so we may correct them as well as invite you to return when they have addressed.
Sincerely,
8Up Team