- 整體 1
- 食物 4
- 服務 1
- 氛圍 3
I'm bummed to leave a negative review because I felt like this could have been a great experience. My friend and I wanted to do one last thing in London before heading back to the US. Although the food and selection were really great, the service really sunk the experience.
When we were seated we told the waitress that we had a hard stop because we would have to leave the airport in 1.5 hours. After the initial tray came out, we didn't see another waiter for over 20 minutes. This was a problem because the Baglioni insists on making their scones and sandwiches fresh for every customer out of the oven. Because it took the waitress so long to come back to our table, it meant that we couldn't be served before we ran out of time. Additionally, the Baglioni tea service is supposed to come with unlimited sandwiches, but again, because of the infrequency of staff visits, we couldn't order any additional ones.
Sadly, after waiting 20 minutes, we simply got up and told the bar tender that we needed some service, then waited another 10 minutes for a waitress to finally turn up. She fouled up our order (bringing the wrong items 20 minutes later). Long story short, the food was beautiful when it finally arrived, but we have no idea what it tasted like because it was time to leave.