- 整體 4
- 食物 4
- 服務 5
- 氛圍 3
Five stars for service! Servers were attentive without being intrusive - fantastic! We started with the halloumi w olives and two wedge salads to share. Both apps were flavorful and unique. Our mains included the house burger with fries, scallops, fried chicken and the special burger which featured wagyu beef with truffle. These arrived at a well paced interval. Everyone shared a little of their entree to enthusiastic reviews.
So why only four stars for the food? Well the highly touted lemon meringue pie was a definite disappointment. There was some kind of an odd aftertaste in the flavor profile. Not sure if it was the crust or the lemon filling, but it was definitely off. Luckily we also ordered the carrot cake. It was exceptional!
Atmosphere? When we arrived the rap music playing in the space was so loud we could not hold a conversation. We asked for the music to be turned down. The rap was changed to something much more mellow and the volume was turned down. That’s great service!
We found the corkage fee to be high - $50 - for a restaurant that’s part of the “food court” i.e. you have to go out in the hallway to use the restroom. But, the servers were attentive in this area as well - coming by our table to top up glasses when needed.
Communication prior to our evening advised the restaurant that we were celebrating a birthday. Nothing was done to acknowledge or recognize the occasion.
Maybe going with a different playlist and lowering the volume was the best they could do.
Aloette Bay已於2024年11月25日回覆Hi, Lori!
I am so sorry we missed your birthday and the the lemon pie did not meet your expectations! We take food and service very seriously and this is a huge oversight on our part. Please accept my deepest apologies! I appreciate that everything else helped to brighten the experience but I would love if you gave us another chance to give you an experience that is much closer to perfect. Please reach out to us directly when you plan to visit next. I will send you a private message with details on how to do so. Thank you so much for choosing Aloette bay.