- 整體 5
- 食物 4
- 服務 5
- 氛圍 4
We visited Amberley Castle for Afternoon Tea, as a gift for my mums 80th Birthday & the location, ambience, staff attention, care & attention to detail was as per our previous visit outstanding, but unfortunately the overall experience was seriously lacking.
As mentioned above on our previous visit & a gift for my 50th Birthday Afternoon Tea as above, the location, ambience, staff attention, care & attention to detail was outstanding. As was the value for money & the whole experience, which was greatly improved & a truly wonderful experience which is why we returned for another lovely celebration.
On the occasion of this visit though, it has to be said that the Afternoon Tea really was not good value for money, apart from being asked about allergies we were never asked or had our sandwiches replenished & although we had our tea pots refilled & our server (Diana) was absolutely wonderful, it was not the same experience we had, had with yourselves.
To compound this further & again this did not occur on our previous visit, on this occasion we had to pay a £10 surcharge which was not explained what it was for? If this was a tip surely it is our choice what & if we leave one & if it was not a tip, we did not know exactly what it was for? When the booking was made it was on a link from the Amberley Castle website & we were directed to the site to make the booking & if this was mentioned, it was not made explicitly clear that this charge would be applied.
Unfortunately overall, even given all the above good points & our previous visit, something has definitely changed & for this reason we could & will not be recommending you to anyone including our family or friends.