Amora Gusto Tapas & Bar已在今天回覆Dear Malin,
We sincerely regret that your experience with us fell short of expectations, especially on such an important occasion. While the restaurant was busier than usual due to another event at the bar, that does not excuse the lapses in service you encountered. Your disappointment is completely understandable, and we deeply apologise for the delays, oversights, and miscommunication regarding your celebration.
Please rest assured that we have taken your feedback seriously and have addressed these issues with our team to prevent similar situations in the future. We truly appreciate you bringing this to our attention and would love the opportunity to restore your trust in us should you decide to visit again.
Best regards,
Amora Gusto Tapas & Bar