- 整體 2
- 食物 4
- 服務 1
- 氛圍 4
The food was delicious and the ambience was beautiful. However our server was not at all attentive or observant of our needs. After he brought our drinks he simply said to look at the menu and he’d be back, no mention of specials or even a recommendation. My water glass sat empty for well over 10 minutes. In fact when he brought the check he had a pitcher of water in his hand and still didn’t fill my glass, but he filled the table next us glasses. He also didn’t attempt to offer dessert and no one acknowledged the birthday we were celebrating (mentioned in the reservation) I sure hope management see this review, Seit, needs some guidance on how to be more attentive to his guests needs. My bf and I are veterans in the service industry, both for 30+ years. Seit left money on the table as we were happy to spend it and he missed out.
The host was wonderful
Antica Nova已在7天前回覆Dear Jennifer,
thank you for sharing your feedback. We’re sorry your experience was not up to our standards. The Antica Nova restaurant team is working on the details and concerns you highlighted, and we’ll do better in the future. We have reviewed these concerns with our servers and made the necessary adjustments. You have my personal commitment to improve the way Antica Nova culinary service team serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.